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Security report for postmates.com

Postmates Inc. · Transportation · United States

Medium risk. 1 critical or high finding in SSL/TLS.

Security score

74/100

Risk levelMedium

0–100, higher is better. How it is calculated

Postmates Inc. operates a leading on-demand delivery platform in the United States, offering food, grocery, alcohol, and retail delivery services. As a subsidiary of Uber Technologies Inc., Postmates benefits from a strong market position and integration with Uber's broader transportation and delivery ecosystem. The website is professionally designed, mobile-optimized, and provides a seamless user experience with clear navigation and comprehensive service offerings. Technical infrastructure leverages modern JavaScript frameworks such as React and includes security measures like HTTPS and Google reCAPTCHA to protect users and prevent abuse. Privacy and cookie policies are comprehensive and GDPR-compliant, reflecting a mature approach to data protection. However, explicit security policies and incident response contacts are not publicly disclosed, representing an area for improvement. Overall, the website and business demonstrate a high level of professionalism, security, and compliance, suitable for a large enterprise in the transportation and e-commerce sectors.

Scanned

This is an earlier scan of postmates.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

Need hands-on remediation? Email guard@offseq.com

Keep watching postmates.com

This scan found 12 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
75
Email security
85
DNS health
85
Network security
100
GDPR outside view
100
Average
74

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Postmates targets consumers seeking convenient, on-demand delivery of a wide range of products, including meals, groceries, and alcohol. The business model centers on connecting customers with local merchants and couriers via a digital platform, generating revenue through delivery fees and service charges. The company has a strong partnership ecosystem, notably with Uber, which enhances its market reach and operational capabilities. The website reflects a mature digital presence with integrated marketing tools and social media engagement. Growth indicators include extensive service coverage and app availability on major platforms. Strategic observations suggest continued investment in user experience and technology to maintain competitive advantage in a crowded delivery market.

Security posture

The website exhibits a solid security posture with enforced HTTPS, domain registration locks, and bot mitigation via Google reCAPTCHA. Security headers are implied but not explicitly detailed in the provided data. No vulnerabilities or exposed sensitive data were detected in the analysis. However, the absence of a published security policy, incident response procedures, or vulnerability disclosure program limits transparency and may impact trust among security-conscious users. Enabling DNSSEC and publishing a security.txt file would enhance security maturity. Overall, the security measures align with industry best practices for a large consumer-facing platform but could benefit from improved communication of security governance.

Recommendations

  1. Enable DNSSEC to strengthen DNS security and prevent spoofing.
  2. Publish a security.txt file to facilitate responsible vulnerability disclosure.
  3. Provide explicit security policy and incident response contact information on the website.
  4. Consider adding direct company contact emails and phone numbers for customer support and security inquiries.
  5. Maintain regular security audits and update third-party libraries to mitigate potential vulnerabilities.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Postmates Inc.
Description
Order delivery or pickup from more than 600,000 restaurants, retailers, grocers, and more all across your city. Download the app now to get everything you crave, on-demand.
Key services
Food delivery, Grocery delivery, Alcohol delivery, Retail delivery, Pickup services
Content quality
excellent
Branding
consistent

Technology

Stack
React, Lodash, Styletron, Google reCAPTCHA, JavaScript ES6+
Frameworks
React
Platforms
Web desktop, Mobile apps (iOS, Android)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of Google reCAPTCHA for bot protection
  • Domain status locks to prevent unauthorized transfer or deletion

Analytics and tracking

Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Google reCAPTCHA
Marketing tools
Uber marketing UClick link config
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible and professionally designed.
  2. Strong brand presence with consistent branding and social media integration.
  3. Comprehensive privacy and cookie policies with GDPR compliance.
  4. No direct contact emails or phone numbers found on the main page; likely handled via support portals.
  5. Use of modern JavaScript frameworks and security best practices.
  6. No visible security vulnerabilities or exposed sensitive data.
  7. No explicit security or incident response policies published on the site.
  8. No vulnerability disclosure or security.txt found.
  9. No data protection officer contact information found.
  10. Website content safe for general audiences.
Technical notes

Notes

The website is built using modern web technologies, primarily React, supported by libraries such as Lodash and Styletron for styling. It employs Google reCAPTCHA for bot protection and integrates marketing and analytics tools consistent with Uber's ecosystem. Hosting appears to be managed via Uber's infrastructure with DNS services from NS1 and UltraDNS. Performance is optimized with preloading of scripts and images, and the site is mobile-responsive with accessibility considerations. No CMS was detected, indicating a custom or proprietary platform. Technical risks are minimal, though continuous monitoring of third-party dependencies is advised to prevent security issues. The technical implementation supports a robust, scalable, and user-friendly delivery platform.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 73/100Medium18 findingsView report
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