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Security report for pillpack.com

PillPack · Healthcare · United States

Medium risk. 5 critical or high findings in Security headers and GDPR outside view.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

PillPack is a full-service online pharmacy specializing in medication management and monthly delivery, operating as a subsidiary of Amazon Pharmacy. The website presents a professional and user-friendly interface, targeting patients who require organized medication delivery and pharmacy services. The business model focuses on convenience, automatic refills, and coordination with healthcare providers and insurance companies. The site is well-branded and includes trust signals such as accreditation badges and customer testimonials. Technically, the website employs modern JavaScript libraries and analytics tools, with good mobile optimization and SEO practices. While the site uses HTTPS and secure forms, it lacks some advanced security headers and explicit cookie consent mechanisms. No vulnerability disclosure or incident response contacts are publicly available, which could be improved to enhance security transparency. The security posture is solid with no visible vulnerabilities or exposed sensitive data, but the absence of WHOIS data transparency is a minor concern. Overall, the site is trustworthy, professional, and compliant with privacy regulations, though it could benefit from enhanced security policies and disclosures. Strategic recommendations include implementing security headers, publishing a vulnerability disclosure policy, adding cookie consent mechanisms, and improving accessibility features to further strengthen the site's security and compliance profile.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching pillpack.com

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
90
Security headers
25
Email security
80
DNS health
80
Network security
100
GDPR outside view
53
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

PillPack holds a strong market position as an innovative online pharmacy service integrated with Amazon Pharmacy, leveraging Amazon's brand and logistics capabilities. Its competitive advantage lies in medication packaging by dose and time, automatic refills, and direct coordination with healthcare providers and insurers. The business targets patients with chronic conditions or complex medication regimens seeking convenience and reliability. Revenue streams likely include medication sales and pharmacy service fees. The partnership ecosystem includes Amazon Pharmacy and related pharmacy operation platforms. The company's growth is supported by strong branding, accreditations, and customer satisfaction indicators.

Security posture

The website demonstrates a mature security posture with HTTPS enforced and no visible sensitive data leaks. However, the lack of security headers such as Content-Security-Policy and Strict-Transport-Security reduces defense-in-depth. No public vulnerability disclosure or incident response contacts were found, which limits transparency and responsiveness to security issues. Privacy compliance is strong with a comprehensive privacy policy and GDPR adherence, but cookie consent mechanisms are absent. Overall, the security culture appears professional but could be enhanced by adopting additional best practices and public security communication.

Recommendations

  1. Implement comprehensive security headers including Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security.
  2. Publish a vulnerability disclosure policy or security.txt file to facilitate responsible reporting.
  3. Add a cookie consent banner or mechanism to comply with privacy regulations and enhance user trust.
  4. Provide clear incident response contact information for security issues.
  5. Enhance website accessibility features to improve compliance and user experience.

Contact details published on the site

Addresses
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
PillPack
Description
We’re a full-service online pharmacy that packages your medication and delivers to your door every month.
Key services
Medication sorting by date and time, Monthly delivery of medications, Automatic refills, Coordination with doctors and insurance, Inclusion of other pharmacy items
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Modernizr, Segment Analytics, Plyr video player
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Secure forms with required fields

Analytics and tracking

Services
Segment Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
customer.io
Marketing tools
Segment Analytics
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and multimedia
  2. Strong branding and consistent design
  3. Clear business and contact information
  4. No signs of phishing or malware
  5. No explicit security headers detected in HTML source
  6. No visible cookie consent banner or mechanism
  7. No security.txt or vulnerability disclosure page found
  8. WHOIS data unavailable, possibly privacy protected
Technical notes

Notes

The website uses a modern JavaScript-based front end with libraries such as Modernizr and Plyr for video playback, and Segment Analytics for user tracking. The site is mobile optimized with responsive design and good SEO metadata. Performance is moderate with asynchronous script loading. No CMS or hosting provider is explicitly identified. The technical implementation is solid but could benefit from improved accessibility and security header configurations. There is no evidence of technical debt or legacy technology, indicating a well-maintained infrastructure.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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