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Security report for pharmacyos.com

PillPack · Healthcare · N/a

Medium risk. 7 critical or high findings in Email security, Security headers and 1 other check.

Security score

62/100

Risk levelMedium

0–100, higher is better. How it is calculated

PharmacyOS is a specialized pharmacy management system designed to support customers managing multiple medications, powering the PillPack service, which is part of Amazon Pharmacy. The platform emphasizes a proactive, customer-centric approach to medication synchronization, insurance management, communication, and delivery. The website presents a professional, well-structured digital presence with comprehensive content describing the business and its innovative workflows. Technically, the site uses modern JavaScript libraries and analytics tools, with good mobile optimization and accessibility. Security posture is solid with HTTPS and secure forms, though some security headers and explicit cookie consent mechanisms are missing. WHOIS data is unavailable, which raises some concerns about domain registration transparency, but the strong brand association with PillPack and Amazon Pharmacy mitigates trust issues. Overall, the site is credible, well-designed, and functional, with room for improvement in privacy compliance and security best practices.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Critical

      No email authentication configured

      Domain is vulnerable to email spoofing

      What to do: Implement SPF, DKIM, and DMARC immediately

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

Need hands-on remediation? Email guard@offseq.com

Keep watching pharmacyos.com

This scan found 24 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
90
Security headers
15
Email security
40
DNS health
75
Network security
100
GDPR outside view
53
Average
62

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

PharmacyOS operates in the healthcare technology sector, targeting pharmacies, payers, manufacturers, and new market entrants. Its competitive advantage lies in its unique, integrated approach to managing multiple medications for customers, improving adherence and reducing complexity. The business model focuses on providing a platform and workflow system that enhances pharmacy operations and customer experience. The company is positioned as an innovative leader, supported by Amazon Pharmacy's brand and resources. The website indicates a large enterprise scale with a focus on growth and service excellence. Partnerships with PillPack and integration with payers and manufacturers suggest a broad ecosystem. The presence of lead capture forms indicates active business development efforts.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, secure form handling, and no visible exposure of sensitive data. However, the absence of key security headers such as Content-Security-Policy and lack of a published security policy or incident response contacts indicate areas for improvement. No vulnerability disclosures or security.txt files were found, limiting transparency for security researchers. The missing cookie consent mechanism may impact GDPR compliance. Overall, the security maturity is good but could be enhanced by adopting additional best practices and transparency measures.

Recommendations

  1. Implement and publish a comprehensive security policy and incident response contact information.
  2. Add security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to strengthen protection.
  3. Introduce a cookie consent banner/mechanism to improve privacy compliance and user transparency.
  4. Publish a vulnerability disclosure policy or security.txt file to encourage responsible reporting.
  5. Clarify domain registration details or ensure WHOIS data is available to improve trust and legitimacy.

Contact details published on the site

Addresses
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
PillPack
Description
PharmacyOS is a pharmacy system designed to manage multiple medications for customers, powering PillPack. It offers a proactive, customer-centric platform that streamlines prescription management, insurance processing, communication, and medication delivery.
Key services
Prescription management, Insurance management, Customer communication, Medication delivery, Pharmacy workflow automation
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, WebFontLoader, Plyr video player, Swiper carousel, Segment analytics
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Secure forms with labels
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Segment, customer.io
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
customer.io, Segment
Marketing tools
Segment analytics, customer.io
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected.
  2. Strong branding connection to PillPack and Amazon Pharmacy.
  3. Comprehensive pharmacy management platform described with detailed workflows.
  4. No explicit privacy or security policy pages directly linked from homepage but found at standard URLs.
  5. No visible security.txt or vulnerability disclosure page.
  6. No explicit cookie consent banner or mechanism detected.
  7. Contact phone number and form present with clear labeling.
  8. Social media presence on major platforms.
  9. Modern JavaScript libraries and analytics tools used.
  10. No suspicious or malicious content detected.
Technical notes

Notes

The website uses a modern JavaScript-based front end with libraries such as Plyr for video playback, Swiper for carousels, and Segment for analytics. The site is mobile-optimized with responsive images and accessible form controls. Performance is moderate, with asynchronous loading of scripts and optimized images. No CMS or hosting provider is explicitly identified. The technical implementation is robust with good SEO metadata and structured content, though some technical debt is indicated by missing security headers and incomplete privacy mechanisms. Opportunities exist to enhance security and privacy features to align with best practices and regulatory requirements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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