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Security report for pge.com

Pacific Gas & Electric Company · Energy · United States

Medium risk. 2 critical or high findings in SSL/TLS and Security headers.

Security score

66/100

Risk levelMedium

0–100, higher is better. How it is calculated

Pacific Gas & Electric Company (PG&E) is a major utility provider delivering natural gas and electric services to residential and business customers primarily in northern and central California. The company operates a professional and well-branded website that supports multiple languages and provides key services such as outage reporting, financial assistance programs, and rebates. The site features a secure customer login portal and prominently displays a contact phone number for customer support. Technically, the website is built on Adobe Experience Manager and uses Adobe Launch for tag management, along with OneTrust for cookie consent, indicating a mature digital infrastructure. Security posture is strong with HTTPS enforced and secure login mechanisms, though explicit security headers and a public security policy are not evident. Privacy compliance is supported by a cookie consent mechanism but lacks visible privacy and terms of service pages in the provided content. WHOIS data for the domain is not publicly available, which is unusual for a large utility company, but the website content and branding strongly support legitimacy. Overall, the website is professional, secure, and user-friendly, serving its target audience effectively.

Scanned

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

Need hands-on remediation? Email guard@offseq.com

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This scan found 16 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
55
Email security
60
DNS health
80
Network security
100
GDPR outside view
100
Average
66

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

PG&E holds a significant market position as a large enterprise in the energy sector, serving a broad customer base in California. Its business model focuses on utility service provision, including natural gas and electricity, with additional customer support services such as outage management and financial assistance. The website's multi-language support and comprehensive service offerings indicate a customer-centric approach. The use of advanced CMS and analytics tools reflects a commitment to digital maturity. No direct partnerships or subsidiaries were identified from the website content. The company maintains a strong brand presence and trust signals through consistent branding and secure customer portals.

Security posture

The website demonstrates a solid security posture with HTTPS enforced and secure customer authentication portals. The presence of a cookie consent banner aligns with privacy regulations. However, the absence of explicit security headers like Content-Security-Policy and lack of a publicly accessible security policy or incident response contact reduce transparency. No vulnerabilities or exposed sensitive data were detected in the analyzed content. The lack of WHOIS data is a minor concern but does not indicate immediate risk given the website's professional presentation. Overall, the security maturity is good but could be improved with enhanced transparency and additional security headers.

Recommendations

  1. Implement and publish explicit security headers such as Content-Security-Policy, X-Content-Type-Options, and X-Frame-Options to enhance protection against common web attacks.
  2. Provide clear and accessible privacy policy and terms of service pages linked prominently on the website to improve compliance and user trust.
  3. Establish and publicize a vulnerability disclosure program or security.txt file to facilitate responsible reporting of security issues.
  4. Include incident response contact information or security-specific contact channels to improve transparency and readiness.
  5. Regularly audit and update third-party scripts and tracking technologies to minimize potential vulnerabilities and ensure privacy compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Pacific Gas & Electric Company
Description
Pacific Gas and Electric Company (PG&E) provides natural gas and electric service to residential and business customers in northern and central California.
Key services
natural gas service, electric service, outage reporting, financial assistance programs, rebates and incentives
Content quality
excellent
Branding
consistent

Technology

Stack
Adobe Experience Manager, Adobe Launch, OneTrust Cookie Consent, Medallia, JavaScript, HTML5, CSS3
Frameworks
Adobe Experience Manager
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent banner implemented
  • Secure login portal

Analytics and tracking

Services
Adobe Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Adobe Launch, Medallia
Marketing tools
Adobe Experience Manager, OneTrust Cookie Consent
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenge
  2. Professional and consistent branding with official PG&E logo
  3. Multi-language support with hreflang tags for 16 languages
  4. Secure sign-in portal for customer accounts
  5. Cookie consent banner implemented with OneTrust
  6. No visible email addresses found in HTML content
  7. Clear contact phone number prominently displayed
  8. No explicit privacy policy or terms of service links found in provided HTML snippet
  9. Use of Adobe Experience Manager CMS and Adobe Launch for tag management
  10. No security.txt or vulnerability disclosure page detected
Technical notes

Notes

The website is built on Adobe Experience Manager, a robust enterprise CMS platform, and uses Adobe Launch for tag management, indicating a modern and scalable technical infrastructure. The site includes multi-language support with proper hreflang tags, enhancing SEO and user experience for diverse audiences. Cookie consent is managed via OneTrust, reflecting privacy compliance efforts. Performance appears moderate with asynchronous loading of scripts and deferred JavaScript. Accessibility features such as skip links and ARIA roles are present, contributing to good accessibility scores. The site is mobile optimized with responsive design elements. No major technical debt or outdated technologies were detected in the provided content.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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