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Security report for myplanportal.com

Aetna · Healthcare · United States

Low risk. 3 critical or high findings in Security headers and SSL/TLS.

Security score

81/100

Risk levelLow

0–100, higher is better. How it is calculated

Aetna is a major US-based health insurance provider offering a broad range of insurance products including health, dental, vision, Medicare, Medicaid, and pharmacy plans. The company targets individuals, families, employers, healthcare providers, and insurance agents/brokers. As a subsidiary of CVS Health, Aetna holds a strong market position with an enterprise-scale operation. The website reflects a mature digital presence with comprehensive content, clear navigation, and multiple user portals for different customer segments. Technically, the website is built on Adobe Experience Manager CMS and leverages Adobe Launch for tag management, Qualtrics for user feedback, and Boomerang for performance monitoring. The site is well-optimized for mobile and accessibility, with good SEO practices and modern web technologies. Hosting and CDN appear to be provided by Akamai, ensuring reliable delivery. From a security perspective, the site enforces HTTPS, implements security headers such as CSP and HSTS, and uses cookie consent mechanisms compliant with GDPR. No obvious vulnerabilities or exposed sensitive data were detected. However, explicit security policies and incident response contacts are not publicly detailed, and no vulnerability disclosure program is evident. Overall, the website is professional, trustworthy, and secure, supporting Aetna's reputation as a leading healthcare insurer. The lack of public WHOIS data is consistent with privacy protection practices common for large enterprises. Strategic recommendations include publishing detailed security and incident response policies, establishing a vulnerability disclosure program, and enhancing transparency on data retention and DPO contacts.

Scanned

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
55
Email security
87
DNS health
85
Network security
100
GDPR outside view
88
Average
81

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Aetna operates in the healthcare insurance sector with a diversified portfolio including Medicare, Medicaid, dental, vision, and pharmacy plans. Its business model focuses on providing insurance products to a wide range of customers including individuals, families, employers, and healthcare professionals. The company benefits from being part of CVS Health, which enhances its market reach and operational scale. The website's structure and content indicate a strong emphasis on customer segmentation and digital engagement, with dedicated portals and resources for different user groups. The presence of multiple related domains and sub-brands reflects a broad service ecosystem. The company leverages advanced marketing and analytics tools to optimize user experience and engagement.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, comprehensive security headers, and cookie consent compliant with privacy regulations. The use of Adobe Launch and Qualtrics indicates controlled and monitored data collection. No exposed credentials or sensitive information were found in the HTML content. However, the absence of publicly available security policies, incident response contacts, and vulnerability disclosure programs suggests areas for improvement. The domain's WHOIS privacy protection is justified given the company's size and industry. Overall, the security posture is strong but could benefit from enhanced transparency and formalized security communication.

Recommendations

  1. Publish a detailed security policy and incident response contact information on the website.
  2. Implement and publicize a vulnerability disclosure program to encourage responsible reporting.
  3. Provide clear data protection officer contact details to comply with GDPR and related regulations.
  4. Regularly audit and update third-party scripts and libraries to mitigate potential vulnerabilities.
  5. Enhance transparency regarding data retention policies and user privacy rights.

Contact details published on the site

Addresses
Legal name
Aetna Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Aetna
Description
Aetna offers health insurance, as well as dental, vision and other plans, to meet the needs of individuals and families, employers, health care providers and insurance agents/brokers.
Key services
Health insurance plans, Dental plans, Vision plans, Medicare plans, Medicaid plans, Pharmacy plans
Content quality
excellent
Branding
consistent

Technology

Stack
Adobe Experience Manager, Adobe Launch (Tag Manager), YouTube iframe API, Qualtrics Site Intercept, OneTrust Cookie Consent, Boomerang (performance monitoring), jQuery (implied by $ usage)
Frameworks
Adobe Helix RUM, Adobe DTM/Launch
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Use of CSP
  • Cookie consent banner
  • No exposed sensitive data in HTML
  • Secure login forms

Analytics and tracking

Services
Adobe Analytics, Qualtrics, Boomerang
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
b0e8
Tracking pixels
Qualtrics Site Intercept, Adobe Launch, Boomerang
Marketing tools
Brightedge Autopilot, Qualtrics
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenge.
  2. Content is comprehensive and professionally presented.
  3. Strong use of Adobe Experience Manager CMS and Adobe marketing/analytics tools.
  4. Clear navigation with multiple user segments targeted (individuals, Medicare, Medicaid, providers, brokers).
  5. Robust privacy and cookie policies with consent mechanisms.
  6. No exposed sensitive data or obvious vulnerabilities detected.
  7. WHOIS data is unavailable publicly, likely due to privacy protection.
  8. Social media presence is official and consistent with brand.
  9. No suspicious or malicious domains linked.
  10. No adult or NSFW content detected.
Technical notes

Notes

The website is built on Adobe Experience Manager, a robust enterprise CMS, and uses Adobe Launch for tag management, indicating a modern and scalable technical infrastructure. Performance monitoring is handled via Boomerang, and user feedback is collected through Qualtrics. The site is mobile-optimized and accessible, with good SEO metadata and structured navigation. Hosting appears to be via Akamai CDN, ensuring reliable and fast content delivery. The technical stack is well-suited for a large enterprise with complex user segmentation and compliance requirements. Opportunities exist to further modernize by reducing third-party script dependencies and enhancing security transparency.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 67/100Medium25 findingsView report
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