Skip to main content

Security report for myhealthdirect.com

Experian · Healthcare · United States

Low risk. 3 critical or high findings in GDPR outside view and SSL/TLS.

Security score

80/100

Risk levelLow

0–100, higher is better. How it is calculated

Experian Health provides advanced patient scheduling software designed to streamline appointment booking for healthcare providers, including health plans, health systems, and physician groups. Their platform offers 24/7 online scheduling, call center efficiency improvements, and automated patient outreach to increase patient retention and referral completion. The company leverages a robust technical infrastructure based on Adobe Experience Manager and integrates multiple marketing and analytics tools to optimize user engagement and operational efficiency. Security measures such as HTTPS, reCAPTCHA, and secure form handling are implemented, although explicit security policies and incident response details are not publicly disclosed. Overall, the website reflects a mature, enterprise-grade digital presence with strong branding and comprehensive content tailored to healthcare industry stakeholders.

Scanned

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching myhealthdirect.com

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. See sample alerts.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
80
Email security
85
DNS health
80
Network security
100
GDPR outside view
65
Average
80

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Experian Health occupies a leading position in the healthcare technology sector, focusing on patient engagement and revenue cycle management solutions. Their business model centers on B2B SaaS offerings complemented by professional services. The company targets healthcare providers seeking to modernize patient scheduling and improve operational efficiency. The presence of multiple client portals and integrations with partner services indicates a broad ecosystem and strategic partnerships. The website content and case studies demonstrate a focus on client success and industry recognition, supporting a high level of business credibility and market trust.

Security posture

The website demonstrates a strong security posture with enforced HTTPS, use of Google reCAPTCHA on forms, and inclusion of security headers such as Content-Security-Policy and Strict-Transport-Security. No exposed sensitive data or vulnerable libraries were detected in the source code. However, the absence of publicly available security policies, incident response contacts, or vulnerability disclosure mechanisms suggests areas for improvement in transparency and readiness. The overall security maturity is high but could benefit from enhanced communication of security governance to users and partners.

Recommendations

  1. Publish a dedicated security policy page detailing security controls and compliance frameworks.
  2. Implement and publicize a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  3. Provide clear contact information for a Data Protection Officer or security incident response team.
  4. Regularly review and update third-party scripts and marketing tags to minimize security risks.
  5. Enhance user privacy controls and transparency around data collection and retention on forms.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Experian
Description
Experian Health offers patient scheduling software that provides 24/7 online patient appointment scheduling to increase patient retention and referral completion. The platform supports healthcare providers including health plans, health systems, and physician groups to improve patient experience, staff efficiency, and revenue opportunities.
Key services
Online patient scheduling, Call center scheduling, Automated patient outreach, Patient intake solutions, Patient payment estimates, Patient payment solutions
Content quality
excellent
Branding
consistent

Technology

Stack
Adobe Experience Manager (AEM), Adobe DTM (Dynamic Tag Manager), YouTube embed, Google reCAPTCHA, LinkedIn Insight Tag, StackAdapt, Eloqua Forms, Bootstrap, jQuery
Frameworks
Bootstrap
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Use of reCAPTCHA for forms
  • No exposed sensitive data in HTML
  • Secure form submission endpoints

Analytics and tracking

Services
Adobe Analytics, LinkedIn Insight
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
StackAdapt
Tracking pixels
LinkedIn Insight, Eloqua
Marketing tools
Adobe DTM, Eloqua Forms
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking.
  2. Uses modern web technologies and Adobe Experience Manager CMS.
  3. Strong focus on healthcare industry patient scheduling solutions.
  4. Multiple client sign-in portals and integrations with partner services.
  5. Comprehensive contact form with multiple required fields and reCAPTCHA.
  6. Presence of privacy, cookie, and terms of service policies.
  7. No exposed sensitive data or security vulnerabilities detected in source.
  8. Use of multiple marketing and analytics tools with moderate tracking.
  9. No adult or questionable content detected.
  10. WHOIS data is unavailable, likely due to privacy protection.
Technical notes

Notes

The website is built on Adobe Experience Manager, a robust enterprise CMS, and uses modern frontend frameworks like Bootstrap for responsive design. It integrates multiple third-party marketing and analytics tools, including Adobe DTM, LinkedIn Insight, and StackAdapt, indicating a mature digital marketing strategy. Performance is moderate with good mobile optimization and accessibility features. The technical implementation supports a professional user experience but could be further optimized for speed and reduced third-party dependencies to minimize attack surface and improve privacy.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Reviews of this site

Share your experience with myhealthdirect.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review myhealthdirect.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.