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Security report for medphone.ch

MEDPHONE AG · Healthcare · Switzerland

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

65/100

Risk levelMedium

0–100, higher is better. How it is calculated

MEDPHONE AG is a Swiss healthcare emergency call center founded in 2004, providing 24/7 medical emergency services including emergency doctors, dentists, psychiatrists, and collaboration with rescue services. The company operates primarily in the Bern and Lucerne cantons and is 100% physician-owned, positioning itself as a leading emergency call center in Switzerland. The business model is funded by contributions from the medical community, patients via paid emergency numbers, and third-party services. The website is professionally designed, content-rich, and provides clear contact information and service descriptions.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching medphone.ch

This scan found 25 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
15
Email security
70
DNS health
75
Network security
100
GDPR outside view
68
Average
65

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

MEDPHONE AG targets patients, healthcare providers, and companies needing emergency medical support. It offers a comprehensive suite of services including medical advice, call forwarding, scheduling, and support for care organizations. The company has a strong partnership ecosystem with various healthcare and corporate partners, enhancing its market presence and service reach. Media coverage and brochures support its credibility and growth. The business model is service-oriented with revenue from multiple streams including patient fees and third-party contracts.

Security posture

The website enforces HTTPS and uses cookie consent mechanisms compliant with GDPR. It employs modern web technologies and integrates analytics tools like Google Analytics and LinkedIn Insight. However, explicit security headers such as Content-Security-Policy and X-Frame-Options are not detected, and no public security policy or incident response contacts are published. The contact form uses required fields but lacks visible advanced security measures. Overall, the security posture is good but could be improved with additional headers and transparency on security policies.

Recommendations

  1. Implement and verify security headers including CSP, X-Frame-Options, and X-Content-Type-Options to enhance protection against common web attacks.
  2. Publish a clear security policy and incident response contact information to improve transparency and trust.
  3. Consider adding a vulnerability disclosure policy or security.txt file to facilitate responsible reporting.
  4. Regularly audit third-party scripts and libraries to ensure no vulnerabilities are introduced.
  5. Enhance accessibility features and provide more detailed SEO metadata to improve user experience and search visibility.

Contact details published on the site

Addresses
Legal name
MEDPHONE AG
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
MEDPHONE AG
Description
Medphone is a medical emergency call center providing 24/7 emergency medical assistance including emergency doctors, dentists, psychiatrists, and collaboration with rescue services and emergency stations.
Key services
Emergency medical consultation, Call forwarding and scheduling for emergency practices, Collaboration with rescue services and emergency stations, Support for care and nursing organizations outside regular hours, Medical advice for companies and employees
Content quality
good
Branding
consistent

Technology

Stack
TYPO3 CMS, jQuery, Google Tag Manager, iubenda Cookie Solution, Font Awesome
Frameworks
TYPO3 CMS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • Cookie consent banner with explicit consent
  • No exposed sensitive data in HTML
  • Secure contact form with required fields

Analytics and tracking

Services
Google Analytics, LinkedIn Insight
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Google Analytics (via Google Tag Manager), LinkedIn Insight Tag
Marketing tools
LinkedIn Insight
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website uses TYPO3 CMS with modern JavaScript libraries.
  2. Cookie consent is implemented via iubenda with granular controls.
  3. Contact form collects name, email, subject, and message with required validation.
  4. Multiple brochures and media coverage links enhance trust.
  5. Social media presence on LinkedIn confirmed.
  6. Emergency phone numbers clearly displayed with pricing info.
  7. No visible security.txt or explicit security policy page.
  8. No terms of service page found.
  9. Website content is in German with French language option available.
Technical notes

Notes

The website is built on TYPO3 CMS with extensive use of jQuery and other JavaScript libraries for UI and analytics integration. It uses iubenda for cookie compliance and Google Tag Manager for analytics deployment. The site is mobile optimized with responsive design and clear navigation. Performance is moderate, with room for optimization. No hosting provider details are explicitly found. The technical stack is modern and well-maintained, supporting the business needs effectively.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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