Skip to main content

Security report for loyalhealth.com

Loyal · Healthcare · United States

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

69/100

Risk levelMedium

0–100, higher is better. How it is calculated

Loyal is a well-established healthcare technology company founded in 2015, providing an end-to-end digital healthcare platform that unifies patient and provider care touchpoints. Their platform offers a comprehensive suite of patient engagement solutions including provider data management, digital engagement, scheduling, conversational AI chat, health risk assessments, CRM, and reputation management. The company targets healthcare organizations and health systems, positioning itself as a trusted partner with major healthcare clients nationwide. Technically, the website is built on WordPress with Elementor, hosted likely on Microsoft Azure, and employs modern web technologies with good SEO and mobile optimization. Security-wise, Loyal demonstrates strong compliance with HIPAA and SOC 2 Type 2 standards, uses HTTPS, and follows best practices, though DNSSEC is not enabled and some security headers could be improved. Overall, the website is professional, secure, and trustworthy, with no signs of blocking or malicious content.

Scanned

This is an earlier scan of loyalhealth.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching loyalhealth.com

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. See sample alerts.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
57
Security headers
15
Email security
80
DNS health
80
Network security
100
GDPR outside view
80
Average
69

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Loyal operates in the healthcare technology sector with a B2B SaaS business model focused on patient engagement and data management solutions. Their market positioning is strong, supported by partnerships with leading health systems and a comprehensive product offering that addresses multiple healthcare operational needs. The company leverages integrations with EHR systems and offers modular solutions that scale with client needs. Their marketing and analytics tools indicate a mature digital presence. The absence of publicly listed subsidiaries or parent companies suggests an independent operation. The company emphasizes security and compliance, which is critical in healthcare, enhancing their competitive advantage.

Security posture

Loyal exhibits a mature security posture with compliance to HIPAA and SOC 2 Type 2 frameworks, indicating robust controls over data confidentiality, integrity, and availability. The website enforces HTTPS and avoids exposing sensitive data in its HTML content. However, DNSSEC is not enabled, which could be a potential area for DNS-level security enhancement. Security headers such as Content-Security-Policy and X-Frame-Options are not explicitly confirmed and should be verified or implemented. No vulnerability disclosure or incident response information is publicly available, which could be improved to enhance transparency and readiness. Overall, the security posture is strong but could benefit from additional published policies and technical controls.

Recommendations

  1. Enable DNSSEC to strengthen DNS security and prevent spoofing.
  2. Implement and verify security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  3. Publish a vulnerability disclosure policy or security.txt file to facilitate responsible reporting.
  4. Provide clear incident response contact information to improve transparency and trust.
  5. Regularly audit third-party scripts and analytics tools to ensure no vulnerabilities or privacy issues.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Loyal
Description
Loyal is the leading end-to-end digital healthcare platform that unifies care touchpoints for patients and providers alike. They offer a suite of patient engagement solutions including provider data management, digital engagement, care search, scheduling, chat, health risk assessments, CRM, reputation management, directory listings, ratings & reviews, and review response.
Key services
Provider Data Management, Digital Engagement, Care Search, Scheduling, Conversational AI Chat, Health Risk Assessments, Customer Relationship Management, Reputation Management
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Elementor, PHP, JavaScript, Google Analytics, MonsterInsights, Azure DNS
Frameworks
Elementor
Platforms
WordPress
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • SOC 2 Type 2 compliance
  • HIPAA compliance
  • No exposed sensitive data found in HTML
  • No vulnerable libraries detected

Analytics and tracking

Services
Google Analytics, MonsterInsights
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
MonsterInsights
Marketing tools
HubSpot, MonsterInsights
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is a professional healthcare technology platform with comprehensive patient engagement solutions.
  2. Strong emphasis on security and compliance with HIPAA and SOC 2 Type 2 certifications.
  3. Good SEO and metadata implementation including Open Graph and JSON-LD structured data.
  4. Multiple calls to action for demos and contact, indicating active business engagement.
  5. No signs of malicious content or security issues in the HTML content.
  6. Use of modern web technologies and CMS (WordPress with Elementor).
  7. No exposed emails or phone numbers in the main HTML content; contact primarily via forms and social media.
  8. Social media presence confirmed on LinkedIn.
Technical notes

Notes

The website is built on a modern WordPress CMS with Elementor page builder, leveraging JavaScript libraries and Google Analytics for tracking. Hosting appears to be on Microsoft Azure DNS infrastructure, indicating reliable cloud hosting. Performance is moderate with good mobile optimization and accessibility features. SEO is well implemented with comprehensive metadata, Open Graph tags, and JSON-LD structured data. The site uses standard web fonts and responsive design. There is no evidence of outdated or vulnerable libraries. Technical risks are minimal but could be reduced further by enabling DNSSEC and enhancing security headers. Overall, the technical infrastructure supports a professional and scalable digital presence.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 66/100Medium32 findingsView report
Reviews of this site

Share your experience with loyalhealth.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review loyalhealth.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.