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Security report for koala.ch

KOALA · Retail · Switzerland

Partial score · DNS & email only

73/100

0–100, higher is better. How it is calculated

KOALA is a Swiss-based e-commerce retailer specializing in women's, men's, and children's fashion footwear, clothing, and accessories. The website offers products from over 300 leading brands, emphasizing quality customer service, free shipping, and returns. The platform is built on Magento, leveraging modern web technologies and multiple analytics and advertising tools to optimize user experience and marketing effectiveness. The site supports multiple languages and provides clear contact information, enhancing accessibility for its target audience. Security-wise, KOALA enforces HTTPS, implements GDPR-compliant cookie consent mechanisms, and uses fingerprinting for fraud prevention, reflecting a mature security posture. However, explicit security policies and incident response contacts are not publicly available, representing areas for improvement. Overall, KOALA presents a professional, trustworthy online retail presence with a solid technical foundation and good privacy compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
50/ 100 · Medium
Checks completed
6of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics, Facebook, LinkedIn, YouTube, Google APIs, Google Ads

      What to do: Document all third-party data sharing in your privacy policy

  2. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • High

      SPF DNS Lookup Limit Exceeded

      SPF record requires 11 DNS lookups (max 10)

      What to do: Reduce includes and mechanisms to stay under limit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching koala.ch

This scan found 15 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Full report

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Email security
55
DNS health
85
Network security
100
GDPR outside view
50
Average
73

Not counted

  • Security headers: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

KOALA operates in the competitive Swiss retail e-commerce sector, focusing on fashion products for women, men, and children. Its business model centers on online sales with a broad brand portfolio, free shipping, and customer satisfaction guarantees. The company targets fashion-conscious consumers seeking quality and variety. KOALA's market position is supported by a well-structured website, multi-language support, and partnerships with numerous brands. The use of advanced analytics and advertising platforms indicates a data-driven marketing approach. While no parent or subsidiary companies are identified, KOALA maintains a consistent brand image and customer engagement strategy. Growth potential lies in expanding digital marketing, enhancing security transparency, and improving accessibility.

Security posture

The website demonstrates a good security posture with enforced HTTPS, presence of key security headers, and GDPR-compliant cookie consent management. The use of fingerprinting and bot detection scripts adds layers of fraud prevention. No exposed sensitive data or vulnerable libraries were detected in the analyzed content. However, the absence of a dedicated security policy page, incident response contact information, and vulnerability disclosure mechanisms limits transparency and preparedness. Enhancing these areas would strengthen trust and readiness against security incidents. Regular audits of third-party scripts and continuous monitoring are recommended to maintain security integrity.

Recommendations

  1. Publish a dedicated security policy page detailing security practices and user protections.
  2. Provide clear incident response contact channels such as security@ or abuse@ email addresses.
  3. Implement a vulnerability disclosure policy or security.txt file to encourage responsible reporting.
  4. Enhance website accessibility features to comply with standards and improve user experience.
  5. Regularly review and update third-party scripts to mitigate potential vulnerabilities.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
KOALA
Description
Buy Women from over 300 leading brands of quality shoes, clothing and accessories on our KOALA shop. Free delivery and returns. Satisfied or your money back. Quality customer service.
Key services
Online retail of shoes, clothing, accessories, Free shipping and returns, Customer service support
Content quality
good
Branding
consistent

Technology

Stack
Magento, jQuery, Google Tag Manager, Matomo Analytics, Amasty GDPR module, CembraPay fingerprinting, Google Ads, Font Awesome, TinyMCE
Frameworks
Magento
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent with granular consent management
  • No exposed sensitive data in HTML
  • Use of fingerprinting and bot detection scripts

Analytics and tracking

Services
Matomo, Google Analytics (via GTM)
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Google Ads, AppNexus (adnxs.com)
Tracking pixels
Matomo Analytics, CembraPay fingerprinting
Marketing tools
Matomo
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website uses Magento e-commerce platform with modern technologies
  2. Comprehensive cookie consent and GDPR compliance mechanisms implemented
  3. Clear contact phone number provided in header
  4. Multiple language versions available
  5. No signs of phishing or malware
  6. Use of multiple third-party analytics and advertising scripts
  7. No explicit security policy or incident response contact found
  8. No vulnerability disclosure or security.txt present
Technical notes

Notes

KOALA's website is built on the Magento platform, utilizing jQuery, Google Tag Manager, Matomo Analytics, and other modern web technologies. The site is mobile-optimized with responsive design and supports multiple languages. Performance is moderate, with efficient use of CDN for images and scripts. SEO is well addressed through meta tags and structured navigation. Accessibility is basic but could be improved. The technical infrastructure supports a professional e-commerce experience, though hosting provider details are not explicit. The integration of fingerprinting and bot detection scripts indicates attention to fraud prevention. Opportunities exist to enhance accessibility compliance and streamline third-party script usage to optimize performance and security.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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