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Security report for includedhealth.com

Included Health · Healthcare · United States

Medium risk. 4 critical or high findings in Security headers, SSL/TLS and 1 other check.

Security score

75/100

Risk levelMedium

0–100, higher is better. How it is calculated

Included Health is a digital healthcare company focused on delivering personalized virtual care, navigation, and community support primarily for employers, health plans, and their members. The company positions itself as an integrated healthcare platform aiming to improve health equity and cost savings. Founded in 2021 and headquartered in San Francisco, Included Health serves a large market segment with over 1000 employees. The website reflects a professional and modern digital presence with clear branding and comprehensive service descriptions. Technically, the website is built on WordPress with Bootstrap framework, leveraging modern analytics and marketing tools such as Google Tag Manager, Hotjar, and Visual Website Optimizer. Hosting is via Amazon AWS infrastructure, ensuring reliable performance and scalability. The site includes a cookie consent mechanism compliant with privacy regulations, though explicit privacy and terms of service documents were not detected in the scanned content. From a security perspective, the site uses HTTPS and domain registration protections but lacks visible advanced security headers and published security policies or incident response contacts. No vulnerabilities or suspicious content were detected. The domain registration data aligns well with the business claims, indicating legitimacy and good domain management. Overall, Included Health's website demonstrates a solid digital maturity level with good content quality and business credibility. To enhance trust and compliance, the company should consider publishing detailed privacy policies, terms of service, and security incident response information, as well as enabling DNSSEC and additional security headers.

Scanned

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

  3. DNS health

    DNS sends visitors and email to the right servers. Misconfigured records can cause outages or let someone redirect your traffic.

    • High

      Unregistered MX Record

      MX record points to unregistered domain: 27dzmtctdc5zqeamxudou47ho6mcct7jyhjminu2az6uy2rsrmba.mx-verification.google.com

      What to do: Remove or fix MX record pointing to unregistered domain

      • RFC 5321 §5.1
      • NIS2 21(2)(i)
      • IR 2024/2690 12.4: Implementing Regulation (EU) 2024/2690, Annex point 12.4: Asset inventory
      • NIST CM-8: NIST SP 800-53 Rev. 5 CM-8: System Component Inventory

Need hands-on remediation? Email guard@offseq.com

Keep watching includedhealth.com

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
52
Security headers
55
Email security
87
DNS health
70
Network security
100
GDPR outside view
88
Average
75

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Included Health operates in the healthcare sector, targeting employers and health plans with virtual care and navigation services. Its business model revolves around providing integrated digital healthcare solutions that improve access and reduce costs. The company leverages partnerships and social media presence to enhance market reach. The large employee base and recent founding date suggest rapid growth and investment in technology. The use of advanced marketing and analytics tools indicates a data-driven approach to customer engagement and conversion optimization. No direct parent or subsidiary relationships were identified, suggesting an independent operation focused on innovation in healthcare delivery.

Security posture

The website exhibits a moderate security posture with HTTPS enabled and domain registration protections in place. However, the absence of DNSSEC and security headers such as Content-Security-Policy or X-Frame-Options reduces the overall security robustness. No explicit security policies or incident response contacts are published, which could hinder transparency and trust in case of security incidents. The use of reputable third-party services for analytics and consent management is positive, but the site would benefit from a formal vulnerability disclosure program and security.txt file. No exposed sensitive data or vulnerabilities were detected in the content analyzed.

Recommendations

  1. Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
  2. Publish comprehensive privacy policy and terms of service documents accessible from the website footer.
  3. Implement and publish a security policy including incident response contacts such as security@ or abuse@ emails.
  4. Add security HTTP headers like Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to harden the site.
  5. Establish a vulnerability disclosure program and provide a security.txt file to encourage responsible reporting.

Contact details published on the site

Addresses
Legal name
Included Health
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Included Health
Description
Included Health is a digital healthcare company providing personalized all-in-one virtual care, navigation, and community support for employers, health plans, and members.
Key services
Personalized virtual care, Health navigation, Cost-saving healthcare solutions, Community support
Content quality
good
Branding
consistent

Technology

Stack
WordPress 6.8.2, Bootstrap 4.3.1, Google Tag Manager, Google Analytics (gtag.js), Hotjar, Vimeo Player API, CookiePro Consent Management, Visual Website Optimizer (VWO)
Frameworks
Bootstrap
Platforms
WordPress
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS enforced (implied by canonical URLs and scripts loaded over HTTPS)
  • Cookie consent mechanism implemented
  • Domain status includes clientDeleteProhibited, clientRenewProhibited, clientTransferProhibited, clientUpdateProhibited

Analytics and tracking

Services
Google Analytics, Hotjar, Visual Website Optimizer
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Hotjar, Visual Website Optimizer (VWO)
Marketing tools
VWO, Hotjar
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website uses modern web technologies and consent management.
  2. No explicit privacy policy or terms of service found in the scanned content.
  3. Contact information is clearly provided and consistent with business identity.
  4. No security.txt or vulnerability disclosure found.
  5. No suspicious or malicious content detected.
  6. Good SEO and social media integration.
  7. Domain registration and website content are consistent and legitimate.
Technical notes

Notes

The website is built on a modern WordPress CMS platform with Bootstrap for responsive design. It integrates multiple third-party services including Google Tag Manager, Hotjar, Vimeo Player API, CookiePro for consent management, and Visual Website Optimizer for A/B testing and analytics. Hosting is via AWS DNS infrastructure, indicating reliable backend support. Performance is moderate with good mobile optimization and SEO practices. Accessibility features are basic but present. The site uses asynchronous script loading to improve page load times. There is room for improvement in security headers and formal documentation of security and privacy practices.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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