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Security report for hotelsathome.com

Hotels At Home Worldwide, Inc. · Hospitality · N/a

Medium risk. 2 critical or high findings in GDPR outside view.

Security score

67/100

Risk levelMedium

0–100, higher is better. How it is calculated

Hotels At Home Worldwide, Inc. is a global leader in hospitality retail services, specializing in developing and managing branded e-commerce solutions for hotel guests. Their business model focuses on providing turnkey retail programs that include e-commerce technology, concierge-level service, sourcing, creative design, marketing, and logistics. The company serves major hospitality brands worldwide, positioning itself as a key partner in enhancing guest loyalty and brand presence through retail extensions. Technically, the website is built on ASP.NET with jQuery and integrates Google Analytics and Typekit fonts. Hosting is via AWS CloudFront. However, the site lacks a valid SSL certificate and does not support HTTPS, which is a critical security and trust issue. Performance metrics are unavailable, but indications suggest slow loading. Mobile optimization and accessibility are basic but present. From a security perspective, while several security headers are implemented, the absence of HTTPS and modern TLS protocols severely undermines the site's security posture. No incident response or security policy information is available, and cookie consent mechanisms are missing, indicating partial privacy compliance. Overall, the site presents a professional business front with good content and clear contact information but suffers from critical security shortcomings that impact trust and compliance. Strategic improvements in SSL deployment, privacy compliance, and security policies are recommended to enhance the site's security and user trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
43/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching hotelsathome.com

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
50
Security headers
75
Email security
50
DNS health
85
Network security
100
GDPR outside view
43
Average
67

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Hotels At Home operates in the hospitality and retail sectors, offering specialized e-commerce and retail solutions tailored for hotel brands. Their competitive advantage lies in their comprehensive service model that integrates technology, concierge service, sourcing, creative branding, marketing, and logistics. The company leverages partnerships with major hotel brands to scale its retail programs globally. Revenue streams likely include service fees for program management and e-commerce sales commissions. The target customers are hospitality brands seeking to extend their guest experience through branded retail. The extensive list of partner domains and client logos indicates a strong partnership ecosystem and market presence. Growth opportunities exist in expanding digital retail channels and enhancing technology platforms.

Security posture

The current security maturity level is low due to the absence of a valid SSL certificate and HTTPS support, which is a critical vulnerability affecting data confidentiality and user trust. Security headers such as X-XSS-Protection, X-Frame-Options, Content-Security-Policy, and HSTS are present, indicating some awareness of security best practices. However, the lack of modern TLS protocols, session resumption, OCSP stapling, and certificate transparency compliance exposes the site to potential risks. No incident response or vulnerability disclosure information is available, suggesting limited preparedness for security incidents. Privacy compliance is partial, with a privacy policy present but no cookie consent mechanism. Overall, the security posture requires urgent improvements to meet industry standards and regulatory requirements.

Recommendations

  1. Obtain and deploy a valid SSL/TLS certificate to enable HTTPS across the entire site.
  2. Enable modern TLS protocols (TLS 1.2 or TLS 1.3) and implement session resumption and OCSP stapling.
  3. Implement a cookie consent mechanism to comply with privacy regulations and enhance user trust.
  4. Develop and publish security policies and incident response procedures accessible to users.
  5. Review and tighten Content Security Policy to eliminate 'unsafe-inline' and 'unsafe-eval' directives.
Technical notes

Notes

The website is built on ASP.NET 4.0 with jQuery 3.6.0 and uses Google Analytics for tracking and Typekit for fonts. Hosting is via AWS CloudFront, providing global content delivery. The site lacks a valid SSL certificate, resulting in no HTTPS support, which is a critical technical debt. Performance data is missing, but the zero load time and resource count suggest measurement issues or slow performance. Mobile optimization and accessibility are basic, with room for improvement. SEO is supported by meta tags and structured navigation. The technology stack is somewhat dated, and modernization opportunities include upgrading to newer frameworks, improving security configurations, and enhancing performance monitoring.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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