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Security report for global-office.at

global office Franchise AT GmbH · Hospitality · Austria

Medium risk. 5 critical or high findings in GDPR outside view, Security headers and 1 other check.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

global office Franchise AT GmbH is a medium-sized Austrian company specializing in outsourced telephone answering and customer service solutions. Established in 2012, the company offers a broad range of services including inbound and outbound call handling, backoffice support, and industry-specific packages for sectors such as hospitality, government, and automotive. Their 24/7 service model and high customer satisfaction position them as a reliable partner for businesses seeking to enhance customer communication and operational efficiency. Technically, the website is built on the Contao CMS platform, leveraging modern JavaScript libraries and responsive design, providing a good user experience across devices. Security posture is adequate with HTTPS enabled but lacks advanced security headers and explicit incident response policies. Privacy compliance is partially met with a privacy policy present but no visible cookie consent mechanism. Overall, the website reflects a professional and trustworthy business presence with room for improvement in security and privacy transparency.

Scanned

NIS2 and GDPR posture

GDPR outside view
28/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching global-office.at

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
80
Email security
60
DNS health
80
Network security
100
GDPR outside view
28
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company operates in the customer service outsourcing market with a franchise business model, targeting businesses requiring professional call handling and customer engagement. Their competitive advantage lies in personalized service, 24/7 availability, and industry-tailored solutions. The website indicates a focus on German-speaking markets, primarily Austria, with partner sites in Germany and Namibia. Revenue streams likely include service contracts and franchise fees. The presence of testimonials and detailed service descriptions supports credibility and market positioning. Growth potential exists through digital transformation and expanding franchise networks.

Security posture

The website demonstrates a basic security posture with HTTPS enabled, ensuring encrypted communication. However, the absence of key security headers such as Content-Security-Policy and Strict-Transport-Security reduces protection against common web attacks. No visible vulnerability disclosure or incident response information limits transparency and preparedness. No exposed sensitive data or vulnerable libraries were detected, but regular security audits and implementation of security best practices are recommended to enhance resilience and compliance with GDPR and other regulations.

Recommendations

  1. Implement a comprehensive cookie consent mechanism to comply with GDPR requirements.
  2. Add and configure essential security headers including Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security.
  3. Publish a clear security policy and vulnerability disclosure program to improve transparency and incident response readiness.
  4. Conduct regular security assessments of third-party libraries and update them to mitigate vulnerabilities.
  5. Enhance privacy compliance by providing detailed data protection officer contact information and data retention policies.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
global office Franchise AT GmbH
Description
global office provides professional telephone answering and customer service solutions including inbound, outbound, backoffice services, and industry-specific solutions for sectors such as hotels, auto dealerships, and government authorities. They offer 24/7 service and emphasize personal, competent communication to support businesses in managing calls and customer interactions.
Key services
Inbound call handling, Outbound customer acquisition and surveys, Backoffice processing, Industry-specific service packages, 24/7 availability
Content quality
good
Branding
consistent

Technology

Stack
jQuery, Contao CMS, Tiny Slider, Swiper.js, Mmenu, Colorbox, Bootstrap, Popper.js, Tippy.js
Frameworks
Contao Open Source CMS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
basic

Security

Observed score
65/100
Good practices seen
  • HTTPS enabled

Analytics and tracking

Tracking level
minimal
Privacy practices
basic

Advertising

Transparency
poor

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges
  2. Content is in German and targeted at Austrian and German-speaking markets
  3. No explicit privacy or cookie consent banner detected despite GDPR relevance
  4. Contact phone number prominently displayed with country code +43
  5. Social media presence limited to Facebook link
  6. No visible email addresses on the homepage; contact likely via contact page
  7. No visible security.txt or vulnerability disclosure policy
  8. Use of multiple modern JavaScript libraries and CMS features
  9. Good use of structured data (JSON-LD) but minimal schema types
Technical notes

Notes

The website uses Contao CMS, a well-established open-source content management system, combined with modern JavaScript libraries such as jQuery, Swiper.js, Tiny Slider, and Bootstrap for responsive and interactive UI components. The site is mobile-optimized with good navigation clarity and user experience. Performance is moderate, with potential improvements in loading speed and accessibility features. SEO is basic with meta tags present but could benefit from enhanced structured data and content optimization. The technical stack is solid but could be modernized further with newer frameworks or performance optimizations.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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