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Is firstcitizens.com a Scam? Security Check Results - First Citizens Bank

firstcitizens.com Security Report Summary

firstcitizens.com received a security score of 76 out of 100 in Guard's comprehensive security analysis, classified as "Moderate Risk". This report covers First Citizens Bank's website security posture. First Citizens Bank operates in the Finance industry in United States.

First Citizens Bank is a well-established North Carolina state-chartered commercial bank, operating as a wholly-owned subsidiary of First Citizens BancShares, Inc., a NASDAQ-listed financial holding company with over $50 billion in assets. The bank offers a comprehensive suite of personal banking services including checking, savings, credit cards, loans, mortgages, and investment products, targeting personal banking customers primarily in the United States. The website reflects a mature digital presence with professional design, clear navigation, and strong branding consistency. Technically, the website leverages Adobe Experience Manager as its CMS, integrates advanced analytics and marketing tools such as Google Tag Manager and Adobe Launch, and employs robust performance monitoring via Boomerang. Hosting appears to be supported by Akamai CDN services, ensuring good performance and availability. The site is mobile optimized and accessible, with SEO best practices implemented. From a security perspective, the site enforces HTTPS with strong SSL configuration and includes essential security headers such as Content Security Policy and Strict-Transport-Security. Cookie consent mechanisms are in place, supporting GDPR compliance. No critical vulnerabilities or exposed sensitive data were detected. However, explicit security policies, incident response information, and vulnerability disclosure mechanisms are not publicly available, representing areas for improvement. Overall, the domain WHOIS data is not publicly available, likely due to privacy protection, but the website's professional presentation, linkage to a publicly traded parent company, and multiple trust signals support its legitimacy. The risk profile is low, with recommendations focusing on enhancing transparency around security and data protection practices to further strengthen trust and compliance.

The security scan identified 20 findings across security headers, SSL/TLS, DNS health, email security, GDPR compliance, and NIS2 compliance analysis modules.

Technologies detected: Adobe Experience Manager (AEM), Google Tag Manager, Adobe Launch, Adobe Acrobat Services Viewer SDK, OneTrust Cookie Consent, Boomerang (performance monitoring).

About this security scan

Guard performs automated security assessments of websites by analyzing SSL/TLS certificates, HTTP security headers, DNS configuration, email authentication protocols (SPF, DKIM, DMARC), GDPR compliance indicators, NIS2 directive compliance, network exposure, and business-context intelligence. Each report provides domain-specific findings, risk scores, and actionable recommendations.

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Is firstcitizens.com Safe? Security Analysis for First Citizens Bank

https://firstcitizens.com

Check if firstcitizens.com is a scam or legitimate. Free security scan and reviews.

FinanceUnited Stateslarge
Adobe Experience Manager (AEM)Google Tag ManagerAdobe LaunchAdobe Acrobat Services Viewer SDKOneTrust Cookie Consent+1 more
Analyzed Completed
76
Security Score
LOW RISK

Below Finance avg (78)

GDPR-aligned

Data handling

EU

Hosting region

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AI Summary

First Citizens Bank is a well-established North Carolina state-chartered commercial bank, operating as a wholly-owned subsidiary of First Citizens BancShares, Inc., a NASDAQ-listed financial holding company with over $50 billion in assets. The bank offers a comprehensive suite of personal banking services including checking, savings, credit cards, loans, mortgages, and investment products, targeting personal banking customers primarily in the United States. The website reflects a mature digital presence with professional design, clear navigation, and strong branding consistency. Technically, the website leverages Adobe Experience Manager as its CMS, integrates advanced analytics and marketing tools such as Google Tag Manager and Adobe Launch, and employs robust performance monitoring via Boomerang. Hosting appears to be supported by Akamai CDN services, ensuring good performance and availability. The site is mobile optimized and accessible, with SEO best practices implemented. From a security perspective, the site enforces HTTPS with strong SSL configuration and includes essential security headers such as Content Security Policy and Strict-Transport-Security. Cookie consent mechanisms are in place, supporting GDPR compliance. No critical vulnerabilities or exposed sensitive data were detected. However, explicit security policies, incident response information, and vulnerability disclosure mechanisms are not publicly available, representing areas for improvement. Overall, the domain WHOIS data is not publicly available, likely due to privacy protection, but the website's professional presentation, linkage to a publicly traded parent company, and multiple trust signals support its legitimacy. The risk profile is low, with recommendations focusing on enhancing transparency around security and data protection practices to further strengthen trust and compliance.

Detected Technologies

Adobe Experience Manager (AEM)Google Tag ManagerAdobe LaunchAdobe Acrobat Services Viewer SDKOneTrust Cookie ConsentBoomerang (performance monitoring)

6 urgent findings need attention

6 high

Continuous monitoring

Keep firstcitizens.com under constant watch

Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.

Security drift alerts

Risk score drops, new high-severity issues, and header hardening gaps

Compliance watch

GDPR / NIS2 posture changes with governance evidence snapshots

Infrastructure surface

Unexpected open services, SSL expiry, DNS & email authentication changes

Content & tracker intelligence

Marketing tech shifts, analytics drift, and AI recommendation updates

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Security Headers

3 findings

75/100

GDPR Compliance

1 finding

88/100

NIS2 Compliance

8 findings

17/100

Email Security

3 findings

85/100

🧠AI Business Intelligence

Technology stack, business insights, and market analysis powered by AI.

Business Intelligence

Market & Strategic Analysis

First Citizens Bank holds a strong market position as a large regional bank with a long history dating back to 1898. Its business model centers on providing a broad range of personal banking and financial services, supported by a NASDAQ-listed parent company. The bank targets retail customers seeking traditional banking products and digital banking solutions. Its competitive advantages include a comprehensive product portfolio, strong brand recognition, and a stable financial backing. The presence of subsidiaries such as Silicon Valley Bank and Innovation Banking indicates strategic diversification and innovation focus. The company maintains active social media channels and investor relations, signaling transparency and engagement with stakeholders.

Extracted Contact Information

Marketing Intelligence Data

Security Posture Analysis

Comprehensive Security Assessment

The website demonstrates a mature security posture with enforced HTTPS, modern security headers, and cookie consent aligned with privacy regulations. The absence of exposed sensitive data and use of reputable third-party services for analytics and marketing reduce risk. However, the lack of publicly available security policies, incident response contacts, and vulnerability disclosure channels suggests gaps in transparency and incident preparedness. Compliance with GDPR is indicated but could be strengthened by publishing a dedicated data protection officer contact and detailed data retention policies. Overall, the security maturity is good but can be improved with enhanced documentation and communication.

Strategic Recommendations

Priority Actions for Security Improvement

1

Publish a dedicated security policy and incident response plan on the website to improve transparency and preparedness.

Observations

Comprehensive website and business-context analysis.

AI-Enhanced Website Analysis

Business Insights

Company:

First Citizens Bank

Description:

First-Citizens Bank & Trust Company is a North Carolina state-chartered commercial bank headquartered in Raleigh, North Carolina. It is a wholly-owned subsidiary of First Citizens BancShares, Inc. (NASDAQ: FCNCA/FCNCB), a Delaware financial holding company that has grown to more than $50 billion in assets, also headquartered in Raleigh.

Key Services:
checking accountssavings accountscredit cardsloansmortgagesinvesting
Content Quality:

excellent

Branding:

consistent

Technical Stack

Technologies:
Adobe Experience Manager (AEM)Google Tag ManagerAdobe LaunchAdobe Acrobat Services Viewer SDKOneTrust Cookie ConsentBoomerang (performance monitoring)
Frameworks:
Adobe Experience Manager
Platforms:
Web
Performance:

moderate

Mobile:

good

Accessibility:

good

SEO:

good

Security Assessment

Security Score:
90/100
Best Practices:
  • HTTPS enforced
  • Content Security Policy present
  • Cookie consent mechanism implemented
  • No exposed sensitive data in HTML

Analytics & Tracking

Services:
Google Analytics (via Google Tag Manager)Adobe Analytics (via Adobe Launch)
Tracking Level:moderate
Privacy Compliance:good

Advertising & Marketing

Tracking Pixels:
Facebook Pixel
Marketing Tools:
Adobe Launch
Transparency Level:good

Website Quality Assessment

Design Quality:excellent
User Experience:excellent
Content Relevance:excellent
Navigation Clarity:excellent
Professionalism:excellent
Trustworthiness:high

Key Observations

1

Website is fully accessible with no blocking or WAF challenges.

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🛡️Security Headers

HTTP security headers analysis and recommendations.

Security Headers

HTTP security headers analysis

75/100
Score

Missing X-XSS-Protection header

MEDIUM

Legacy XSS protection (deprecated but still recommended)

Missing Permissions-Policy header

MEDIUM

Controls browser features and APIs

Sensitive data may be cached

LOW

Cache-Control header should include "no-store" for sensitive pages

👤GDPR Compliance

Privacy and data protection assessment under GDPR regulations.

GDPR Compliance

Privacy and data protection assessment

88/100
Score

Privacy policy may not be GDPR compliant

MEDIUM

Privacy policy lacks explicit GDPR compliance elements

GDPR Compliance Analysis

Privacy Policy85% confidence
Cookie Policy85% confidence
Contact Information Found90% confidence
emailphone

🛡️NIS2 Compliance

Network & Information Security Directive compliance assessment.

NIS2 Compliance

Network & Information Security Directive

17/100
Score

No information security framework found

HIGH

NIS2 requires documented cybersecurity and information security measures

No vulnerability disclosure policy

MEDIUM

NIS2 encourages coordinated vulnerability disclosure

No security policy documentation found

HIGH

NIS2 requires documented cybersecurity governance and risk management

No incident response procedures found

HIGH

NIS2 requires documented incident response and business continuity plans

No business continuity planning found

MEDIUM

NIS2 emphasizes operational resilience and business continuity

No security contact information

HIGH

NIS2 requires clear incident reporting channels

No vulnerability reporting mechanism

MEDIUM

Clear vulnerability reporting supports coordinated disclosure

No NIS2 reference found

LOW

Consider explicitly mentioning NIS2 compliance efforts

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📧Email Security

SPF, DKIM, and DMARC validation and email security assessment.

Email Security

SPF, DKIM, and DMARC validation

85/100
Score

No BIMI Record

LOW

BIMI displays brand logos in email clients

No MTA-STS Policy

MEDIUM

MTA-STS enforces TLS for email delivery

No TLS-RPT Record

LOW

TLS-RPT provides reporting for email TLS issues

SPF
Sender Policy Framework
DKIM
DomainKeys Identified Mail
DMARC
Domain-based Message Authentication
MX Records
Mail Exchange Records
BIMI
Brand Indicators
MTA-STS
Mail Transfer Agent Security
TLS-RPT
TLS Reporting
DNSSEC
DNS Security
SPF Details
Record:
v=spf1 include:%{ir}.%{v}.%{d}.spf.has.pphosted.com ~all
DNS Lookups:1/10
Policy:~all
DKIM Selectors Found
Selector:selector1(1416-bit rsa)
Selector:selector2(1416-bit rsa)
Selector:s1(1440-bit rsa)
DMARC Details
Policy:reject
Aggregate Reports:[email protected]
Forensic Reports:[email protected]

🏆SSL/TLS Security

Certificate validity and encryption analysis.

SSL/TLS Security

Certificate validity and encryption analysis

62/100
Score

Weak Protocols Supported

HIGH

Server supports weak protocols: TLSv1.1

Certificate Transparency Not Implemented

LOW

Certificate is not logged in Certificate Transparency logs

Weak SSL Key Length

HIGH

SSL certificate uses 256-bit key, which is considered weak

Protocol Support

TLSv1.3TLSv1.2TLSv1.1

OCSP Status

OCSP Stapling Enabled

📊DNS Health

DNS configuration and security assessment.

DNS Health

DNS configuration and security assessment

90/100
Score

DNSSEC Not Enabled

MEDIUM

DNSSEC is not configured for this domain

Domain Registration Details

Domain Age
31 years(mature)
Expiry Risk
low(358 days)
Protection Level
strongDNSSEC OFF

DNS Records

A Records:104.126.37.154, 104.126.37.179
Name Servers:
ns01.firstcitizens.com
ns01.nsfcb.com
ns02.firstcitizens.com
ns02.nsfcb.com
ns03.firstcitizens.com
ns03.nsfcb.com
MX Records:
10: mxa-00176601.gslb.pphosted.com
10: mxb-00176601.gslb.pphosted.com
SOA:Serial: 1737183759, TTL: 900s

DNSSEC Status

DNSSEC Enabled(Algorithm: 13)

DNS Performance

Resolution Time:42ms

SPF Analysis

SPF Record:
v=spf1 include:%{ir}.%{v}.%{d}.spf.has.pphosted.com ~all

Network Security

Port scanning and network exposure analysis.

Network Security

Port scanning and network exposure analysis

100/100
Score

Good Network Security Posture

LOW

No unnecessary services detected on common risky ports

How does firstcitizens.com compare?

See how firstcitizens.com stacks up against similar websites in the same industry.

🔧Technical Analysis

Detailed technical findings and analysis from AI assessment.

Technical Analysis

Comprehensive security assessment findings

Additional Findings

The website is built on Adobe Experience Manager, a robust enterprise CMS, indicating a high level of technical infrastructure maturity. Integration with Google Tag Manager and Adobe Launch facilitates advanced analytics and marketing capabilities. The use of Akamai CDN and Boomerang performance monitoring suggests attention to performance and reliability. The site is mobile responsive and includes accessibility features, supporting a broad user base. While performance is moderate, opportunities exist to optimize load times further. The technical stack is modern and well-maintained, with minimal technical debt visible from the front-end analysis.
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Optional add-ons

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Your order

Full Report
PDF · email delivery · lifetime access
39.90
Total
Incl. 21% VAT
39.90
Already purchased? Enter unlock code
VisaMastercardApple PayGoogle Payvia EveryPay
SEQ SIA
Reg. No. 40203410806 · VAT LV40203410806

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