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Security report for energie-mediateur.fr

Le médiateur national de l'énergie · Energy · France

High risk. 9 critical or high findings in GDPR outside view, Security headers and 2 other checks.

Security score

46/100

Risk levelHigh

0–100, higher is better. How it is calculated

The French Energy Ombudsman website serves as an official public authority platform dedicated to assisting consumers in France with dispute resolution involving energy companies. It provides mediation services, consumer rights information, and access to an online dispute submission platform (Sollen). The site is positioned as a national independent authority with a clear focus on consumer protection in the energy sector. Technically, the website is built on WordPress, leveraging modern web technologies such as jQuery and SEO plugins, with embedded multimedia content and a cookie consent mechanism ensuring GDPR compliance. Security posture is solid with HTTPS enforced and no visible vulnerabilities, though security headers could be improved. The domain WHOIS data is not publicly available, likely due to privacy protection, but the site’s branding, content, and social media presence strongly support its legitimacy. Overall, the website is professional, trustworthy, and well-optimized for its target audience.

Scanned

NIS2 and GDPR posture

GDPR outside view
10/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

9 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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Keep watching energie-mediateur.fr

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
30
Email security
75
DNS health
65
Network security
20
GDPR outside view
10
Average
46

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention energie-mediateur.fr, from OffSeq Breach.

No leaked records found

Breach holds no records for energie-mediateur.fr right now. New leaks arrive continuously, so monitoring on Breach alerts you if that changes.

Monitor on Breach (opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The website operates as a government-related entity providing essential mediation services in the French energy market. Its business model is non-commercial, focusing on public service and consumer advocacy. The site targets French consumers facing disputes with energy providers, offering clear guidance and an online platform for complaint submission. Partnerships with related energy information and dispute resolution platforms enhance its service ecosystem. The site’s consistent branding, official domain, and social media presence reinforce its authoritative market position. Growth indicators include active content updates and integration with digital dispute tools. The absence of commercial advertising and affiliate programs aligns with its public service mandate.

Security posture

The website demonstrates a mature security posture with HTTPS enabled and a cookie consent mechanism reflecting GDPR compliance. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the absence of explicit security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options suggests room for enhancement. No incident response or security policy information is publicly available, which could be improved to increase transparency and readiness. Overall, the site maintains a secure environment appropriate for a public authority but should adopt additional security best practices to mitigate emerging threats.

Recommendations

  1. Implement comprehensive security headers including CSP, HSTS, and X-Frame-Options to strengthen defense against common web attacks.
  2. Publish a clear security policy and incident response plan accessible to users to enhance transparency and trust.
  3. Regularly audit and update third-party scripts and plugins to prevent vulnerabilities.
  4. Enhance accessibility features to improve usability for all users, including those with disabilities.
  5. Consider publishing data protection officer contact details and vulnerability disclosure policies to align with best compliance practices.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Le médiateur national de l'énergie
Description
As an independent public authority, the French Energy Ombudsman’s role is to help consumers find amicable settlement for their disputes with energy companies, and to inform consumers about their rights
Key services
Dispute mediation between consumers and energy companies, Consumer rights information, Online dispute submission platform (Sollen)
Content quality
good
Branding
consistent

Technology

Stack
jQuery, Yoast SEO plugin, tarteaucitron.js (cookie consent), Vimeo embedded player
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent mechanism implemented
  • No exposed sensitive data in HTML

Analytics and tracking

Services
AT Internet (xiti.com), Google Analytics (gtag)
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
gtag
Marketing tools
Yoast SEO
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is professionally presented and relevant to French energy consumers.
  3. Strong focus on consumer rights and dispute mediation.
  4. Use of modern web technologies and SEO best practices.
  5. Privacy and cookie policies are implemented with consent mechanisms.
  6. No visible security headers detected; opportunity for improvement.
  7. WHOIS data is not publicly available, likely due to privacy protection.
  8. Social media presence is consistent with official public authority.
  9. No suspicious or malicious content detected.
Technical notes

Notes

The website is built on WordPress CMS with integration of Yoast SEO for search optimization and tarteaucitron.js for cookie consent management. It uses jQuery and embeds multimedia content via Vimeo. The site demonstrates good mobile responsiveness and moderate performance. DNS and hosting provider details are not explicitly available. The site lacks some advanced security headers but otherwise shows no critical technical debt or vulnerabilities. SEO metadata and structured data (JSON-LD) are well implemented, supporting good search engine visibility. The technical stack is modern and appropriate for a government-related informational site.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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