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Security report for doctena.lu

Doctena · Healthcare · Luxembourg

High risk. 19 critical or high findings in GDPR outside view, Network security and 2 other checks.

Security score

49/100

Risk levelHigh

0–100, higher is better. How it is calculated

Doctena is a healthcare technology company operating an online platform that enables patients in Luxembourg to book medical and healthcare appointments quickly and easily. The platform also serves healthcare professionals by offering tools to manage their practices and increase patient engagement. Doctena holds a strong market position in Luxembourg and several other European countries, supported by a professional website with multilingual support and a mobile app. The company emphasizes user convenience and accessibility, reflected in its clear navigation and comprehensive directory of medical specialties. Technically, the website employs modern JavaScript libraries and frameworks, ensuring a responsive and user-friendly experience. Security is well-managed with HTTPS enforcement and cookie consent mechanisms, although there is room for improvement in publishing explicit security policies and incident response information. Overall, the website demonstrates a mature digital presence with good privacy compliance and trustworthy business information.

Scanned

NIS2 and GDPR posture

GDPR outside view
28/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

19 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

  2. Network security

    Services reachable from the internet are the first thing attackers probe. Anything open that does not need to be should be closed.

    • Critical

      Critical Service Exposed: Telnet

      Port 23 (Telnet) is publicly accessible - Telnet - Unencrypted remote access

      What to do: Immediately restrict access to Telnet using firewall or VPN

      • NIS2 21(2)(e)
      • IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
      • NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
      • NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
    • Critical

      Critical Service Exposed: SMB

      Port 445 (SMB) is publicly accessible - SMB - Windows file sharing, high risk

      What to do: Immediately restrict access to SMB using firewall or VPN

      • NIS2 21(2)(e)
      • IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
      • NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
      • NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
    • Critical

      Critical Service Exposed: MSSQL

      Port 1433 (MSSQL) is publicly accessible - MSSQL - Database server

      What to do: Immediately restrict access to MSSQL using firewall or VPN

      • NIS2 21(2)(e)
      • IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
      • NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
      • NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
    • Critical

      Critical Service Exposed: Oracle

      Port 1521 (Oracle) is publicly accessible - Oracle - Database server

      What to do: Immediately restrict access to Oracle using firewall or VPN

      • NIS2 21(2)(e)
      • IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
      • NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
      • NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection

Need hands-on remediation? Email guard@offseq.com

Keep watching doctena.lu

This scan found 32 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
35
Email security
85
DNS health
90
Network security
0
GDPR outside view
28
Average
52
After the cap
49

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet · found on this site
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Doctena's business model focuses on connecting patients with healthcare providers through an online appointment booking system, generating value by optimizing appointment scheduling and reducing no-shows. The platform targets patients seeking convenient access to healthcare services and professionals aiming to enhance their online visibility and operational efficiency. The company leverages partnerships with healthcare institutions and maintains a strong presence across multiple European markets. Its revenue streams likely include subscription fees from healthcare professionals and possibly transaction fees. The website's multilingual and multi-country structure supports broad market reach. Trust signals such as high patient recommendation rates and extensive appointment volumes reinforce its competitive advantage. Strategic growth is supported by active recruitment and continuous platform enhancements.

Security posture

The website exhibits a solid security posture with HTTPS enabled and the use of secure, up-to-date third-party libraries. Cookie consent is managed via a reputable consent management platform, indicating GDPR compliance. However, the absence of explicit security policies, incident response contacts, and security headers suggests opportunities for strengthening security governance and transparency. No vulnerabilities or exposed sensitive data were detected in the analyzed content. The platform would benefit from publishing a dedicated security policy and implementing additional HTTP security headers to mitigate common web threats. Overall, the security maturity is good but could be enhanced to align with best practices for healthcare platforms handling sensitive user data.

Recommendations

  1. Publish a dedicated security policy page outlining security measures and practices.
  2. Provide clear incident response contact information for security issues.
  3. Implement HTTP security headers such as Content-Security-Policy, X-Content-Type-Options, and X-Frame-Options.
  4. Regularly audit and update third-party libraries to mitigate vulnerabilities.
  5. Enhance accessibility features to improve compliance and user experience.

Contact details published on the site

Addresses
Legal name
Doctena S.A.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Doctena
Description
Easy, quick and for free: Find the health professional in Luxembourg best suited to your needs on Doctena. Book your appointment in just a few clicks.
Key services
Online booking of medical and healthcare appointments, Practitioner directory, Mobile app for appointment management, Services for healthcare professionals to list and manage practices
Content quality
good
Branding
consistent

Technology

Stack
jQuery, Bootstrap 3.4.1, Select2 4.0.13, jQuery UI 1.13.1, Bootstrap Switch 3.3.4, Mapbox SDK
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent mechanism implemented
  • No exposed sensitive data in HTML
  • Use of secure external libraries

Analytics and tracking

Services
Cloudflare Insights
Tracking level
minimal
Privacy practices
good

Advertising

Tracking pixels
Cloudflare Insights
Marketing tools
CookieFirst consent management
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is professionally designed and well-structured for healthcare appointment booking.
  2. Strong presence of multilingual support and country-specific versions.
  3. Use of modern JavaScript libraries and frameworks for UI/UX.
  4. Cookie consent and privacy policies are implemented and accessible.
  5. No critical security issues or vulnerabilities detected in the HTML content.
  6. Social media presence is active and linked.
  7. No contact phone numbers explicitly found in the HTML content; only email contact provided.
  8. No explicit security or incident response policies published on the site.
Technical notes

Notes

The website is built on a solid technical foundation using widely adopted libraries such as jQuery, Bootstrap, Select2, and jQuery UI, ensuring compatibility and ease of maintenance. Images and static assets are served via Cloudinary, optimizing delivery performance. The presence of Mapbox SDK indicates integration of location-based services. Cookie consent is managed through CookieFirst, a modern consent management platform. The site is mobile-optimized and supports multiple languages and countries, reflecting a scalable architecture. Performance is moderate, with potential improvements in loading speed and accessibility. No CMS was explicitly detected, suggesting a custom or proprietary platform. Overall, the technical implementation supports the business goals effectively with room for modernization and enhanced security hardening.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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