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Security report for airship.co.uk

Airship Services Ltd · Hospitality · United Kingdom

Medium risk. 3 critical or high findings in Security headers and SSL/TLS.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

Airship Services Ltd operates a specialized CRM platform tailored exclusively for the hospitality industry, including restaurants, bars, hotels, and pubs. The company offers a data-driven loyalty CRM solution that centralizes customer data, enables tailored email marketing, and drives customer visit frequency. Their market position is strong within the hospitality sector, supported by a comprehensive suite of services such as marketing automation, segmentation, rewards, and proof of presence technology. The website demonstrates a professional and consistent brand image with clear pricing models and customer testimonials, indicating a mature and customer-focused business model. Technically, the website is built on the Webflow CMS platform, leveraging modern web technologies and integrations including Google Analytics, Facebook Pixel, Hotjar, and Snitcher for analytics and marketing. The site is hosted on Amazon CloudFront CDN, ensuring fast performance and excellent mobile optimization. Accessibility and SEO practices are well implemented, contributing to a positive user experience. From a security perspective, the site enforces HTTPS with good SSL configuration and employs cookie consent mechanisms to comply with privacy regulations. However, there is no publicly available security policy or incident response information, and security headers are not explicitly detected. No vulnerabilities or exposed sensitive data were found in the HTML content. The domain registration is consistent and long-standing, supporting the legitimacy of the business. Overall, Airship presents a low-risk profile with a strong business credibility and a well-implemented digital presence. Strategic recommendations include publishing a dedicated security policy, adding incident response contacts, enhancing security headers, and maintaining vigilance on third-party script security to further strengthen their security posture.

Scanned

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching airship.co.uk

This scan found 22 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
30
Email security
85
DNS health
70
Network security
100
GDPR outside view
88
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Airship is positioned as a niche CRM provider focused on hospitality, differentiating itself through specialized features like Proof of Presence technology and integrated marketing automation. Their business model is SaaS-based with tiered pricing aligned to the number of business locations, appealing to small to large hospitality enterprises. The company leverages partnerships with platforms like Toggle for gifting and maintains a professional ecosystem including training and developer resources. Growth indicators include active blog content, customer testimonials, and endorsements from hospitality organizations. The company’s operations are UK-based with a medium-sized business profile and a history dating back to 2004, indicating stability and market experience.

Security posture

The website demonstrates a moderate to strong security posture with HTTPS enforced and no visible exposure of sensitive data. Privacy compliance is supported by comprehensive privacy and cookie policies with consent mechanisms. However, the absence of a published security policy, incident response contacts, and security.txt file indicates room for improvement in transparency and preparedness. The use of multiple third-party analytics and marketing scripts necessitates ongoing security audits to mitigate risks. No critical vulnerabilities or security issues were detected in the site content. Overall, the security maturity is good but could be enhanced by formalizing security governance documentation and improving HTTP security headers.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and commitments.
  2. Provide clear incident response contact information such as security@ or abuse@ email addresses.
  3. Implement and configure HTTP security headers including Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security.
  4. Establish a vulnerability disclosure program or publish a security.txt file to encourage responsible reporting.
  5. Regularly review and update third-party scripts and dependencies to avoid introducing vulnerabilities.

Contact details published on the site

Addresses
Legal name
Airship Services Ltd
Registration number
4225467
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Airship Services Ltd
Description
Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and understand their customers in greater depth. Entirely hospitality-focused, they provide flexible price plans to support small businesses and large businesses.
Key services
CRM platform, Email marketing, Customer segmentation, Marketing automation, Proof of Presence technology, Rewards program, Teams management, Feedback collection, Boardpack reporting
Content quality
excellent
Branding
consistent

Technology

Stack
Google Analytics, Google Tag Manager, Facebook Pixel, Hotjar, Webflow CMS, Snitcher, Finsweet CMS Slider, Zoom (for training calls), js-cookie
Frameworks
Webflow
Platforms
YouTube (embedded videos)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of cookie consent mechanism
  • No visible vulnerable libraries

Analytics and tracking

Services
Google Analytics, Hotjar, Snitcher
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Facebook Pixel, Hotjar, Snitcher
Marketing tools
Hotjar, Snitcher
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking mechanisms.
  2. Strong focus on hospitality CRM solutions with detailed product offerings.
  3. Multiple customer testimonials and partner logos enhance trust.
  4. Comprehensive privacy and cookie policies with consent mechanisms implemented.
  5. Use of modern web technologies and analytics tools for performance and marketing.
  6. No visible security policy or incident response information publicly available.
  7. Pricing information is detailed and transparent, supporting various business sizes.
  8. Social media presence on Facebook, Instagram, and LinkedIn is clearly linked.
  9. No evidence of suspicious or malicious content or domains.
Technical notes

Notes

The website is built on a modern, scalable infrastructure using Webflow CMS and hosted on Amazon CloudFront CDN, ensuring fast load times and reliable availability. The tech stack includes widely adopted analytics and marketing tools such as Google Analytics, Facebook Pixel, Hotjar, and Snitcher, integrated to provide comprehensive user behavior insights and marketing automation. The site is mobile-optimized with responsive design and accessibility considerations. Technical debt appears minimal with clean HTML and CSS. Opportunities exist to enhance security headers and formalize security documentation to reduce technical risks. Overall, the technical implementation supports a robust and professional digital presence aligned with business goals.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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