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Security report for 7cups.com

7 Cups · Healthcare · United States

Low risk. 2 critical or high findings in GDPR outside view and SSL/TLS.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

7 Cups is a well-established online mental health platform providing free emotional support and affordable online therapy services. The company connects users with trained volunteer listeners and licensed therapists, offering a broad range of mental health resources including anonymous chat, community support groups, and AI counseling. The platform is recognized with multiple awards and certifications such as HIPAA compliance and SOC 2 Type II, reinforcing its commitment to privacy and security. The website is professionally designed, mobile-optimized, and supports multiple languages, targeting individuals seeking mental health support globally, including teens. Technically, the website employs a modern technology stack including jQuery, Bootstrap, Amplitude analytics, Sentry error tracking, and Google reCAPTCHA for bot prevention. Hosting is via Amazon CloudFront CDN ensuring fast performance and global availability. The site demonstrates good SEO, accessibility, and privacy compliance with a cookie consent mechanism and comprehensive privacy policy. However, no direct company contact emails or phone numbers are publicly listed, and WHOIS data is privacy protected, which is common in healthcare sectors for privacy reasons. Security posture is strong with HTTPS enforced, secure communications, and compliance certifications. No critical vulnerabilities or exposed sensitive data were detected. The absence of explicit security policies or vulnerability disclosure pages suggests room for improvement in transparency. Overall, the website presents a trustworthy and professional front for mental health services with a strong emphasis on user privacy and security.

Scanned

NIS2 and GDPR posture

GDPR outside view
73/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching 7cups.com

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
67
Security headers
80
Email security
85
DNS health
90
Network security
100
GDPR outside view
73
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

7 Cups operates in the healthcare sector as an essential entity providing mental health support and therapy services. Its business model combines free emotional support via volunteer listeners with paid licensed therapy subscriptions, targeting a broad audience including teens. The platform's competitive advantage lies in its large global community, award-winning reputation, and comprehensive service offerings including AI counseling and self-help guides. Revenue streams likely include therapy subscriptions and organizational partnerships. The company maintains a strong partnership ecosystem, including the 7 Cups Foundation. Growth indicators include extensive user engagement metrics and app store ratings. Strategic observations highlight the importance of maintaining privacy protections and expanding transparency around security and incident response.

Security posture

The security maturity of 7 Cups is high, demonstrated by HIPAA and SOC 2 Type II certifications, HTTPS enforcement, and use of security tools like Google reCAPTCHA and Sentry. The platform protects user data through secure communications and privacy policies aligned with GDPR. No exposed vulnerabilities or sensitive data leaks were found. However, the lack of a public security policy, incident response information, or vulnerability disclosure program indicates potential gaps in transparency and readiness. The absence of direct security contact channels could hinder incident reporting. Overall, the security posture supports business continuity and user trust but could benefit from enhanced communication and formalized disclosure mechanisms.

Recommendations

  1. Publish a dedicated security policy and incident response page to improve transparency and user trust.
  2. Implement and publicize a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  3. Provide clear security contact information for incident reporting and inquiries.
  4. Regularly audit and update third-party libraries and dependencies to mitigate potential vulnerabilities.
  5. Enhance privacy compliance disclosures, including data retention policies and user rights information.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
7 Cups
Description
Free emotional support and online therapy platform connecting users with trained active listeners.
Key services
Free 24/7 emotional support chat, Affordable online therapy with licensed therapists, Self-help guides and growth paths, Anonymous virtual chat with volunteer listeners, Community support groups and forums, AI counselor (Noni)
Content quality
excellent
Branding
consistent

Technology

Stack
jQuery 3.6.4, Bootstrap 5.2.0, Handlebars.js, Summernote WYSIWYG editor, Amplitude Analytics, Sentry for error tracking, Google reCAPTCHA, Socket.io
Frameworks
Bootstrap
Platforms
Web, iOS App, Android App
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Use of reCAPTCHA to prevent bots
  • SOC 2 Type II and HIPAA compliance indicated
  • Secure communications for therapy
  • No exposed sensitive data found in HTML

Analytics and tracking

Services
Google Analytics, Amplitude
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Amplitude
Marketing tools
Amplitude Analytics
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website offers comprehensive mental health support services including free chat and paid therapy
  2. Strong emphasis on privacy and security with HIPAA and SOC 2 certifications
  3. Multiple language support and mobile app availability
  4. No direct company contact emails or phone numbers found on main site
  5. Cookie consent banner present with opt-in mechanism
  6. No visible security.txt or vulnerability disclosure page
  7. WHOIS data is not publicly available, likely privacy protected
  8. Use of modern web technologies and analytics tools
  9. High quality, professional design and content
Technical notes

Notes

The website leverages a robust and modern technical infrastructure with a focus on performance and user experience. Use of Amazon CloudFront CDN ensures fast content delivery globally. The tech stack includes popular and well-supported libraries such as jQuery, Bootstrap, and Handlebars, alongside advanced analytics and error monitoring tools like Amplitude and Sentry. Mobile optimization and accessibility are well addressed. The site employs secure communication protocols and bot mitigation techniques. Opportunities exist to further modernize by adopting newer frontend frameworks and enhancing SEO metadata. Technical risks are minimal but require ongoing maintenance of third-party components to sustain security and performance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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