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Security report for topdesk.com

Topdesk · Information technology and services · Netherlands

Low risk. No critical or high findings.

Security score

94/100

Risk levelLow

0–100, higher is better. How it is calculated

Scanned

This is an earlier scan of topdesk.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
6of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

No critical or high findings. These medium findings are worth fixing next.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Medium

      No MTA-STS Policy

      MTA-STS enforces TLS for email delivery

      What to do: Implement MTA-STS to prevent downgrade attacks

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Medium

      SSL Certificate Expires Within 90 Days

      SSL certificate expires in 44 days

      What to do: Plan SSL certificate renewal

Keep watching topdesk.com

This scan found 8 issues across 4 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
95
Security headers
95
Email security
80
Network security
100
GDPR outside view
100
Average
94

Not counted

  • DNS health: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention topdesk.com, from OffSeq Breach.

Total records
240
Employees
3
Customers
226
Third parties
11
Weak passwords
8%

Latest record dated 2025-07-20 · 17 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for topdesk.com.

Select it in the checkout above.

Masked preview

  • –fed.topdesk.com2025-07-20
  • –fed.topdesk.com2025-07-20
  • –fed.topdesk.com2025-07-19

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

TOPdesk operates in the technology sector, focusing on service management software with a SaaS business model complemented by consulting and support services. Its market position is strong with a large customer base and international footprint. The company targets medium to large organizations requiring efficient service management solutions. The website content highlights key services such as ticketing software and expert support, reinforcing its value proposition. The use of multiple marketing and analytics tools indicates a mature digital marketing strategy. However, the lack of explicit contact information and privacy disclosures on the site may impact user trust and regulatory compliance. No related or partner domains were identified from the provided data.

Security posture

The website employs HTTPS and integrates consent management via Cookiebot, indicating some level of privacy compliance. However, no explicit security headers were detected in the provided content, and there is no visible security policy or incident response information. The use of third-party marketing and analytics tools introduces potential privacy and security risks if not properly managed. The absence of WHOIS data and domain registration details limits the ability to fully assess domain legitimacy and security posture. Recommendations include implementing and verifying security headers, publishing clear security and privacy policies, and conducting regular vulnerability assessments to enhance the security maturity of the website and associated services.

Recommendations

  1. Publish comprehensive privacy and cookie policies clearly accessible on the website.
  2. Implement and verify security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  3. Enhance transparency by providing contact information including security incident response contacts.
  4. Conduct regular security audits and vulnerability scans of third-party libraries and integrations.
  5. Improve WHOIS transparency or provide domain registration details to enhance trustworthiness.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
TOPdesk
Description
Let your services shine with TOPdesk. How? With ticketing software that's easy to use. But that’s not all: TOPdesk is much more than software. We have 600 service management specialists in 10 countries to help you make your services excellent. Our 4000+ successful customers prove it. Free 30-day trial.
Key services
Ticketing software, Service management consulting, Customer support
Content quality
good
Branding
consistent

Technology

Stack
WordPress, Bootstrap, Yoast SEO, Google Tag Manager, Visual Website Optimizer (VWO), Cookiebot
Frameworks
Bootstrap
Platforms
WordPress
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
50/100

Analytics and tracking

Services
Google Analytics (via Google Tag Manager), Visual Website Optimizer (VWO)
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Visual Website Optimizer (VWO)
Marketing tools
Yoast SEO, Cookiebot, Visual Website Optimizer (VWO)
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website content is fully accessible and professional
  2. No WHOIS data available, limiting domain trust assessment
  3. No explicit privacy, cookie, or terms of service pages detected in provided content
  4. Use of multiple third-party marketing and analytics tools
  5. No explicit contact emails or phone numbers found in the analyzed content
  6. No visible security policy or incident response information
  7. Website uses WordPress CMS with modern frontend frameworks
  8. No WAF or blocking detected
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 90/100Low19 findingsView report
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