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Security report for tolk.ai

tolk.ai - Generative AI powered Chatbot and Livechat solutions · Technology · France

Medium risk. 7 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

61/100

Risk levelMedium

0–100, higher is better. How it is calculated

tolk.ai is a French technology company specializing in generative AI-powered chatbots and livechat solutions designed to enhance customer relations. Their platform offers no-code deployment, integration with various web services, and advanced analytics to optimize customer experience. The company positions itself as a reliable and high-performance provider with partnerships including Microsoft France and hosting on Azure France and OVHCloud. The website demonstrates a professional design and good technical infrastructure, leveraging WordPress with Elementor and multiple marketing and analytics tools. Security posture is strong with HTTPS, security headers, and SecNumCloud certification, although explicit privacy and cookie policies are not clearly presented. WHOIS data is unavailable, limiting domain trust verification. Overall, tolk.ai presents a credible and mature SaaS business focused on AI-driven customer service automation.

Scanned

This is an earlier scan of tolk.ai. View the latest report

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching tolk.ai

This scan found 28 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
30
Email security
65
DNS health
65
Network security
100
GDPR outside view
35
Average
61

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

tolk.ai targets businesses seeking to automate and enhance customer service through AI chatbots and livechat. Their SaaS model includes pre-sales assistants, customer service automation, and analytics. The company serves over 100 customers across industries such as insurance, energy, and parking. Strategic partnerships with Microsoft and marketplace availability via UGAP indicate a growing ecosystem. The platform's no-code approach and integration capabilities provide competitive advantages. Revenue streams likely include subscription fees and service demos. The company emphasizes data security and compliance, appealing to enterprise clients. Growth indicators include recent content updates and multiple certifications. The business model is focused on technology innovation and customer-centric solutions.

Security posture

The website and platform exhibit a mature security posture with enforced HTTPS, comprehensive security headers, and data hosting in Azure France with SecNumCloud certification, ensuring compliance with high security standards. However, the absence of explicit privacy and cookie policies, lack of visible incident response or vulnerability disclosure information, and missing direct security contact channels represent gaps in transparency and readiness. The use of multiple third-party analytics and marketing scripts introduces potential privacy risks that should be managed carefully. Overall, the security maturity is good but could be improved by publishing detailed policies and enhancing user privacy controls.

Recommendations

  1. Publish comprehensive privacy and cookie policies including consent mechanisms to improve GDPR compliance and user trust.
  2. Add explicit security incident response and vulnerability disclosure information to demonstrate readiness and transparency.
  3. Provide clear company contact emails and phone numbers for support and security inquiries to enhance credibility.
  4. Enhance accessibility features to meet compliance standards and improve user experience for all visitors.
  5. Regularly review and audit third-party scripts and integrations to mitigate potential security and privacy risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
tolk.ai - Generative AI powered Chatbot and Livechat solutions
Description
Publisher of generative ia software dedicated to customer relations. tolk.ai offers livechat and chatbot solutions boosted by artificial intelligence. Our solutions are lovingly developed in Montpellier.
Key services
Generative AI chatbots, Livechat & ticketing, Analytics & insights, Pre-sales assistant, Customer service automation
Content quality
good
Branding
consistent

Technology

Stack
WordPress, Elementor, jQuery, Google Tag Manager, Google Analytics, Hotjar, Facebook Pixel, Sendinblue, Weglot
Frameworks
Elementor
Platforms
Azure France, OVHCloud
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Data stored in Azure France environment
  • SecNumCloud certification
  • Partitioned and secured data storage

Analytics and tracking

Services
Google Analytics, Matomo, Hotjar, LinkedIn Insight Tag
Tracking level
moderate
Privacy practices
basic

Advertising

Ad networks
Google Ads, Facebook Ads, LinkedIn Ads
Tracking pixels
Facebook Pixel, Hotjar, LinkedIn Insight Tag, Sendinblue
Marketing tools
Sendinblue, Weglot
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. No explicit privacy, cookie, or terms of service pages found in the provided content.
  3. Contact information is primarily via contact form; no direct emails or phone numbers found.
  4. Strong technical stack with modern tools and integrations.
  5. Security posture is good with HTTPS, security headers, and certifications.
  6. WHOIS data is missing or malformed, limiting domain trust verification.
  7. Multiple tracking and marketing tools are used, with moderate user tracking.
  8. Website is multilingual with Weglot integration.
  9. No signs of WAF or content blocking detected.
Technical notes

Notes

The website is built on WordPress with Elementor, leveraging modern JavaScript libraries and integrations such as jQuery, Google Tag Manager, and Hotjar. Hosting is provided by Azure France and OVHCloud, supporting high availability and compliance. Performance is moderate with good mobile optimization and SEO practices. The platform supports multilingual content via Weglot. Technical debt appears low with a well-maintained stack, but opportunities exist to improve accessibility and streamline third-party script usage. Overall, the technical infrastructure supports the business goals effectively with room for optimization.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 65/100Medium31 findingsView report
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