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Security report for tele-onthaal.be

Tele-Onthaal · Non-profit · Belgium

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 2 other checks.

Security score

53/100

Risk levelMedium

0–100, higher is better. How it is calculated

Tele-Onthaal is a Belgian non-profit organization dedicated to providing anonymous, free, and confidential emotional support via telephone and chat services. The organization operates a 24/7 helpline (tel:106) and offers chat support during specific hours, relying on volunteers to deliver empathetic listening services. The website positions itself as a trusted resource for individuals seeking someone to talk to about their concerns, emphasizing anonymity and accessibility. Technically, the website is built on WordPress using the X Theme framework, integrating modern analytics and marketing tools such as Google Tag Manager, Facebook Pixel, LinkedIn Insight, Hotjar, and Iubenda for cookie compliance. The site is mobile-optimized with good SEO and accessibility practices, though some accessibility features could be enhanced. Security posture is solid with HTTPS enforced and standard security headers present, but could benefit from a more comprehensive Content Security Policy and published security policies. The WHOIS data is privacy protected, which is common and justified for this type of non-profit service. Overall, the website is professional, trustworthy, and serves its target audience effectively.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching tele-onthaal.be

This scan found 26 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
15
Email security
75
DNS health
65
Network security
20
GDPR outside view
68
Average
53

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Tele-Onthaal operates in the non-profit sector focusing on mental health and emotional support services. Its business model is volunteer-driven, offering free and anonymous telephone and chat listening services. The organization targets individuals in Belgium seeking confidential support, positioning itself as a reliable and accessible resource. The website features testimonials from volunteers, enhancing credibility and trust. The use of multiple tracking and marketing tools indicates a moderate level of digital maturity aimed at understanding user engagement and improving service delivery. No direct revenue streams or commercial partnerships are evident from the website content. The organization maintains a clear brand identity consistent across the site, reinforcing its mission and values.

Security posture

The website demonstrates a good security posture with HTTPS enabled and several security headers implemented, including Strict-Transport-Security and X-Frame-Options. The use of Google reCAPTCHA helps mitigate automated abuse on forms. Cookie consent is managed via Iubenda, indicating GDPR compliance efforts. However, the absence of a published security policy, incident response plan, or vulnerability disclosure mechanism limits transparency and preparedness. No vulnerabilities or exposed sensitive data were detected in the analysis. The WHOIS privacy protection is appropriate for the organization's nature. Recommendations include implementing a full Content Security Policy, publishing security and incident response documentation, and conducting regular security audits of third-party scripts.

Recommendations

  1. Implement a comprehensive Content Security Policy (CSP) header to reduce risk of cross-site scripting and other attacks.
  2. Publish a clear security policy and incident response plan on the website to enhance transparency and preparedness.
  3. Establish a vulnerability disclosure program, including a security.txt file, to facilitate responsible reporting.
  4. Enhance website accessibility features to improve inclusivity for all users.
  5. Regularly review and update third-party scripts and tracking tools to minimize security risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Tele-Onthaal
Description
Tele-Onthaal is a non-profit organization providing anonymous, free, and confidential telephone and chat listening services to people seeking support and someone to talk to.
Key services
Telephone listening service (tel:106), Chat support service, Volunteer recruitment
Content quality
good
Branding
consistent

Technology

Stack
WordPress, jQuery, Google Tag Manager, Iubenda Cookie Solution, Hotjar, Facebook Pixel, LinkedIn Insight, Google reCAPTCHA
Frameworks
X Theme (Integrity Light)
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS enforced
  • Use of reCAPTCHA
  • Cookie consent mechanism

Analytics and tracking

Services
Google Analytics (via GTM), Hotjar
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Facebook Pixel, LinkedIn Insight, Google Analytics via GTM, Hotjar
Marketing tools
Iubenda Cookie Solution
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. WHOIS data is privacy protected, limiting registrant visibility.
  3. Website uses modern tracking and analytics tools with cookie consent.
  4. No contact emails explicitly found in the HTML content provided.
  5. Phone contact is prominently displayed as 'tel:106' for support.
  6. No explicit security or incident response policies published.
  7. Content is focused on anonymous emotional support and volunteerism.
  8. Website uses WordPress CMS with X Theme and child theme.
  9. Multiple testimonials from volunteers enhance trust.
  10. No suspicious or malicious external domains detected.
Technical notes

Notes

The website is built on WordPress CMS with the X Theme and a child theme, leveraging jQuery and multiple third-party scripts for analytics, marketing, and user interaction. Google Tag Manager is used to manage tracking pixels including Facebook Pixel, LinkedIn Insight, and Hotjar, indicating a mature approach to user behavior analysis. The site loads asynchronously many scripts to optimize performance, though the overall performance is moderate likely due to multiple external calls. Mobile optimization is good with responsive design and appropriate font scaling. SEO is supported by proper meta tags, Open Graph data, and structured JSON-LD schema for organization and website. No major technical debt or outdated libraries were detected, but continuous monitoring is advised to maintain security and performance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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