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Security report for supertram.com

Travel South Yorkshire · Transportation · United Kingdom

Low risk. 2 critical or high findings in GDPR outside view and SSL/TLS.

Security score

77/100

Risk levelLow

0–100, higher is better. How it is calculated

Travel South Yorkshire operates the Sheffield Supertram, a key public transportation service in South Yorkshire, UK. The website provides comprehensive information on tram routes, tickets, journey planning, and accessibility, targeting residents and visitors. The business is publicly owned and operates a significant number of weekly tram services, positioning itself as an essential regional transport provider. Technically, the website uses a modern tech stack including jQuery, Bootstrap, and Kentico CMS, with good mobile optimization and accessibility features. Security posture is solid with HTTPS, CSRF protections, and cookie consent mechanisms, though some security headers and explicit policies are missing. The WHOIS data is unavailable, which raises some concerns about domain transparency, but the website content and external references support legitimacy. Overall, the site is professional, user-friendly, and compliant with privacy regulations.

Scanned

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching supertram.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
55
Email security
85
DNS health
80
Network security
100
GDPR outside view
80
Average
77

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company holds a strong market position as a regional public transport provider with a focus on tram services. Its business model is publicly operated transportation, serving a medium-sized audience in South Yorkshire. Key services include tram route information, ticketing, journey planning tools, and a mobile app. The company maintains active social media presence and partners with local authorities. Revenue likely derives from ticket sales and advertising opportunities on the tram network. The website content and structure indicate a mature digital presence with ongoing updates and community engagement.

Security posture

The website demonstrates a good security maturity level with enforced HTTPS, CSRF tokens on forms, and a cookie consent mechanism compliant with GDPR. However, the absence of explicit security policies, incident response contacts, and security.txt files indicates room for improvement in transparency and readiness. No vulnerabilities or exposed sensitive data were detected in the HTML content. Third-party scripts are used for analytics and advertising, which require ongoing monitoring for security risks. Overall, the security posture is adequate for a public service website but could be enhanced with additional policies and headers.

Recommendations

  1. Implement and publish a comprehensive security policy and incident response page.
  2. Add security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  3. Provide explicit contact information for security incidents (e.g., security@ email).
  4. Regularly audit and update third-party scripts to mitigate vulnerabilities.
  5. Improve WHOIS transparency or provide domain registration details on the website.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Travel South Yorkshire
Description
South Yorkshire Supertram provides tram travel services across Sheffield and Rotherham with live updates, ticketing, and journey planning.
Key services
Tram routes and timetables, Ticket sales and fare information, Journey planning tools, Park and ride facilities, Mobile app for ticketing and updates
Content quality
good
Branding
consistent

Technology

Stack
jQuery 3.7.1, Moment.js 2.30.0, jQuery UI 1.14.1, jQuery Timepicker 1.14.1, jQuery Validate 1.21.0, FontAwesome 5.0.10, CKEditor 5.43.0, Bootstrap Grid, Kentico CMS
Frameworks
Bootstrap
Platforms
Kentico CMS
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent mechanism
  • Use of CSRF tokens in forms
  • Input validation patterns on search input

Analytics and tracking

Services
Google Tag Manager, Microsoft Clarity
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Council Advertising Network
Tracking pixels
Supertram Meta Pixel, InMobi CMP
Marketing tools
Microsoft Clarity
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and interactive journey planner.
  2. Strong focus on user experience with mobile app promotion and accessibility info.
  3. Use of multiple third-party scripts for analytics and advertising.
  4. No direct contact emails or phone numbers found in the HTML; contact via forms.
  5. WHOIS data unavailable, which reduces transparency but does not necessarily indicate fraud.
  6. Good privacy and cookie compliance with explicit consent mechanisms.
  7. No security.txt or explicit vulnerability disclosure found.
Technical notes

Notes

The website uses a robust and modern technology stack including jQuery, Bootstrap, CKEditor, and Kentico CMS. It integrates multiple third-party services for analytics (Google Tag Manager, Microsoft Clarity) and advertising (Council Advertising Network, InMobi CMP). The site is mobile-optimized and accessible, with good SEO practices including meta tags and Open Graph data. Performance is moderate, with potential improvements in loading speed by optimizing third-party scripts. The journey planner form is well-structured with input validation and CSRF protection. Overall, the technical infrastructure supports a reliable and user-friendly experience but could benefit from enhanced security headers and performance tuning.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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