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Security report for relate.org.uk

Relate · Non-profit · United Kingdom

Medium risk. 4 critical or high findings in DNS health, SSL/TLS and 2 other checks.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

Relate is a well-established UK non-profit organization specializing in relationship counselling and support services for individuals, families, and couples. The website clearly communicates its mission and services, targeting a broad audience seeking relationship help across England and Wales. The organization operates under the parent charity Family Action, reinforcing its credibility and market position. The site offers a variety of services including paid and free counselling, toolkits, and training programs. Technically, the website is built on Drupal 10 and integrates modern analytics and consent management tools, reflecting a mature digital infrastructure. The site is mobile-optimized, accessible, and SEO-friendly, providing a good user experience. Security-wise, the site enforces HTTPS and uses consent management but lacks explicit security headers and a published security policy or incident response information. No vulnerabilities or suspicious content were detected. Overall, the website is professional, trustworthy, and compliant with GDPR requirements, though it could improve transparency around security policies and incident handling.

Scanned

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. DNS health

    DNS sends visitors and email to the right servers. Misconfigured records can cause outages or let someone redirect your traffic.

    • Critical

      DNS Resolution Failed

      Unable to resolve domain A records

      What to do: Verify domain is properly configured and not expired

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  4. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

Need hands-on remediation? Email guard@offseq.com

Keep watching relate.org.uk

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
64
Security headers
50
Email security
85
DNS health
40
Network security
100
GDPR outside view
80
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Relate holds a strong position in the UK non-profit sector focused on mental health and relationship support. Its business model combines paid services with free counselling through partnerships, enabling broad access. The organization leverages partnerships, such as with Family Action, to enhance reach and credibility. The website's content and navigation support user engagement and service discovery effectively. The presence of social media channels and external partner links indicates an active outreach strategy. The lack of direct contact emails or phone numbers on the homepage suggests a preference for contact via forms or dedicated pages, aligning with privacy best practices. The organization’s market presence is stable with a clear focus on relationship counselling and training, supported by a consistent brand identity.

Security posture

The website demonstrates a solid baseline security posture with HTTPS enforced and no visible exposure of sensitive data. The use of OneTrust for cookie consent and multiple analytics tools indicates awareness of privacy and tracking compliance. However, the absence of key security headers such as Content-Security-Policy and X-Frame-Options reduces defense-in-depth. No security.txt or vulnerability disclosure policy is published, which limits transparency and incident response readiness. The WHOIS lookup failure is due to querying a subdomain rather than the registered domain, not indicative of malicious intent. Overall, the security posture is good but could be enhanced by implementing recommended headers, publishing security policies, and providing explicit incident response contacts.

Recommendations

  1. Implement HTTP security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to improve protection against common web attacks.
  2. Publish a clear security policy and incident response page to enhance transparency and user trust.
  3. Add a vulnerability disclosure or security.txt file to facilitate responsible reporting of security issues.
  4. Provide explicit contact information for security incidents, such as a dedicated security@ email address.
  5. Regularly review and audit third-party scripts and analytics tools to minimize risk from external dependencies.

Contact details published on the site

Addresses
Legal name
Family Action
Registration number
01068186
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Relate
Description
Relate offers counselling services for every type of relationship nationwide. They provide advice on marriage, LGBT issues, divorce and parenting.
Key services
Relationship counselling, Individual counselling, Sex therapy, Family counselling, Free counselling through partnerships, Relationship toolkits, Training for counsellors
Content quality
good
Branding
consistent

Technology

Stack
Drupal 10, Google Tag Manager, Microsoft Clarity, Facebook Pixel, OneTrust Cookie Consent
Frameworks
Drupal CMS
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of consent management platform (OneTrust)

Analytics and tracking

Services
Google Analytics, Microsoft Clarity, Facebook Pixel, Hotjar
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Facebook Pixel, Microsoft Clarity, Google Analytics (via GTM), Hotjar
Marketing tools
OneTrust Cookie Consent
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation.
  2. No WAF or blocking mechanisms detected.
  3. WHOIS query was incorrectly performed on a subdomain causing failure.
  4. Strong presence of privacy and cookie policies with GDPR compliance.
  5. No explicit security policy or incident response information found.
  6. Use of modern tracking and analytics tools with consent management.
  7. Consistent branding and professional design.
  8. No adult or questionable content detected.
  9. Multiple external trusted domains linked including partner Family Action.
Technical notes

Notes

The website is built on Drupal 10, a modern and widely supported CMS, indicating a current technology stack. It uses Google Tag Manager, Microsoft Clarity, Facebook Pixel, and Hotjar for analytics and user behavior tracking, integrated with OneTrust for GDPR-compliant cookie consent. The site is mobile-optimized and accessible, with good SEO practices including meta tags and canonical links. Performance appears moderate, with prefetching and deferred script loading used. No hosting provider details were found in the HTML. The site uses SVG logos and responsive images, enhancing visual quality and load times. Technical debt appears low, but security header implementation and explicit security documentation are areas for improvement.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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