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Security report for refundgeeks.com

ShipScience · Transportation · N/a

Medium risk. 4 critical or high findings in Security headers and SSL/TLS.

Security score

63/100

Risk levelMedium

0–100, higher is better. How it is calculated

ShipScience is an enterprise-focused SaaS provider specializing in parcel shipping data analytics and claims automation. Their platform integrates parcel tracking, invoices, and order data to streamline claims management and optimize shipping operations for large businesses. The company emphasizes automation, data unification, and operational efficiency, targeting logistics, operations, finance, and customer support teams within enterprise shippers. The website demonstrates a mature digital presence with modern technologies, comprehensive privacy and cookie consent mechanisms, and strong security features including SOC-2 compliance and encryption. Technically, the site is built on WordPress with Oxygen Builder and integrates multiple marketing and analytics tools such as HubSpot, Google Tag Manager, and Facebook Pixel. The site is mobile-optimized, accessible, and SEO-friendly, providing a professional user experience. Security posture is strong with HTTPS enforced, role-based access, SSO support, and audit logging. However, explicit security headers could be improved and an incident response policy is not publicly disclosed. The WHOIS data is missing or unavailable, which raises concerns about domain registration transparency. Despite this, the website content and security practices indicate a legitimate and professional enterprise business. No direct contact emails or phone numbers are publicly listed, relying instead on contact forms. Overall, the site is trustworthy but would benefit from improved WHOIS transparency and explicit security disclosures. Strategic recommendations include enhancing security header implementation, publishing incident response and vulnerability disclosure policies, and improving domain registration transparency to bolster trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
65
Security headers
15
Email security
87
DNS health
85
Network security
40
GDPR outside view
88
Average
63

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

ShipScience operates in the transportation sector, providing technology solutions for parcel shipping automation. Their competitive advantage lies in automating complex claims processes and unifying disparate shipping data sources into a single platform. Revenue streams likely include subscription fees for their SaaS platform and consulting services for network strategy and rate negotiations. The target customers are enterprise shippers with high parcel volumes requiring operational efficiency and cost savings. The company has a strong partnership ecosystem including integrations with major carriers and shipping platforms. Growth indicators include a robust product suite, customer testimonials from recognized brands, and a focus on compliance and security. The company maintains a professional online presence with detailed resources, FAQs, and a trust center, supporting their market position as a reliable enterprise partner.

Security posture

ShipScience demonstrates a mature security posture with SOC-2 compliance, role-based access controls, SSO integration (SAML/OIDC), and encryption of data at rest and in transit. Audit logs and SIEM export capabilities indicate strong monitoring and incident detection capabilities. The website enforces HTTPS and uses cookie consent mechanisms aligned with GDPR. However, explicit security headers such as Content-Security-Policy and X-Frame-Options are not evident in the HTML, representing an area for improvement. No public incident response or vulnerability disclosure policies were found, which could impact transparency and readiness. No vulnerabilities or exposed sensitive data were detected in the analysis. Overall, the security maturity is high but could be enhanced by publishing more detailed security policies and implementing additional HTTP security headers.

Recommendations

  1. Implement and publish explicit HTTP security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to enhance browser security.
  2. Publish an incident response policy and provide clear contact channels for security incidents to improve transparency and readiness.
  3. Add a security.txt file or dedicated vulnerability disclosure page to facilitate responsible reporting of security issues.
  4. Improve WHOIS domain registration transparency to increase trustworthiness and reduce suspicion.
  5. Consider listing verified company contact emails and phone numbers to enhance business credibility and customer trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ShipScience
Description
ShipScience provides enterprise-grade parcel shipping data platform and automation solutions to help businesses automate parcel claims, optimize shipping costs, and improve operational efficiency.
Key services
SimpleClaims - automated parcel claims management, ParcelBI - real-time insights and analytics, AutoRefunds - parcel audit and automated refunds, ParcelAI, Advanced RateShop, CarrierWatch - SLA monitoring, Network Strategy and Rate Negotiations
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress 6.8.3, Oxygen Builder, HubSpot scripts, Google Tag Manager, Facebook Pixel, CookieYes consent management, jQuery 3.7.1, ElasticPress, SocialIntents chat
Frameworks
WordPress
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • SOC-2 compliance
  • Role-based access control mentioned
  • SSO (SAML/OIDC) support
  • Encryption at rest and in transit
  • Audit logs and SIEM export

Analytics and tracking

Services
Google Analytics, HubSpot Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Facebook Ads, Google Ads
Tracking pixels
Facebook Pixel
Marketing tools
HubSpot, CookieYes, SocialIntents Chat
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected
  2. Strong focus on parcel shipping automation for enterprise clients
  3. Comprehensive cookie consent and privacy mechanisms implemented
  4. SOC-2 compliance and enterprise security features prominently displayed
  5. No direct contact emails or phone numbers publicly listed, only contact form
  6. Use of multiple marketing and analytics tools including HubSpot and Facebook Pixel
  7. No WHOIS data available, which is a concern for domain legitimacy verification
Technical notes

Notes

The website is built on a modern WordPress CMS with Oxygen Builder, leveraging Google Fonts and multiple third-party scripts for analytics, marketing, and chat functionality. The tech stack includes HubSpot for marketing automation, Google Tag Manager and Facebook Pixel for tracking, and CookieYes for consent management. The site is mobile-optimized and accessible, with good SEO practices evident from meta tags and structured navigation. Performance is moderate, with some external dependencies that could impact load times. The use of ElasticPress suggests enhanced search capabilities. No deprecated or vulnerable libraries were detected. Opportunities exist to optimize performance further and enhance security headers. The technical infrastructure supports enterprise-grade functionality and integrations, aligning with the business model of a SaaS platform for parcel shipping automation.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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