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Security report for redbus.vn

redBus · Transportation · Vietnam

Low risk. 1 critical or high finding in GDPR outside view.

Security score

80/100

Risk levelLow

0–100, higher is better. How it is calculated

redBus.vn is a leading online bus ticket booking platform in Vietnam, offering a wide range of bus and limousine ticketing services with competitive pricing and promotional discounts. The platform targets individual travelers and tourists seeking convenient and reliable intercity bus travel options. Owned by Ibibo Group Pvt Ltd and founded in 2006, redBus has established a strong market presence with a professional website, comprehensive service offerings, and customer support channels. Technically, the website employs modern SPA frameworks, integrates advanced monitoring tools like New Relic, and uses CDN services for performance optimization. Security posture is strong with HTTPS enforcement and secure cookie practices, though explicit security policies and incident response details are not publicly disclosed. Overall, redBus.vn demonstrates a mature digital infrastructure and trustworthy business operations suitable for its market segment.

Scanned

NIS2 and GDPR posture

GDPR outside view
73/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

Need hands-on remediation? Email guard@offseq.com

Keep watching redbus.vn

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
90
Security headers
75
Email security
60
DNS health
80
Network security
100
GDPR outside view
73
Average
80

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

redBus operates in the transportation sector, focusing on online ticket sales for buses and limousines across Vietnam. Its business model is based on facilitating bookings between customers and bus operators, generating revenue through commissions and service fees. The company benefits from strategic partnerships with numerous bus operators and leverages digital marketing and promotional campaigns to attract customers. The platform supports multiple payment methods and provides customer service via phone and email. Market positioning is strong as a top player in Vietnam's online bus ticketing space, supported by government certification and a growing user base. The parent company, Ibibo Group Pvt Ltd, adds credibility and operational support. Growth indicators include extensive route coverage, frequent promotional offers, and a mobile-optimized user experience.

Security posture

The website maintains a solid security posture with HTTPS enabled and secure cookie flags set. Use of service workers and modern JavaScript frameworks is evident, alongside monitoring via New Relic and Google Tag Manager. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the absence of a publicly available security policy or incident response plan reduces transparency. There is no security.txt file or explicit vulnerability disclosure mechanism. The site follows best practices for secure forms and input handling, but could improve by publishing detailed security and privacy compliance documentation. Overall, the security maturity is good but could be enhanced with formal policies and incident response disclosures.

Recommendations

  1. Publish a dedicated security policy page outlining security controls and practices.
  2. Implement and publicize an incident response plan with clear contact channels for security issues.
  3. Add a security.txt file to facilitate vulnerability disclosures.
  4. Enhance accessibility features to meet higher compliance standards.
  5. Regularly audit third-party scripts and dependencies for vulnerabilities and update accordingly.

Contact details published on the site

Addresses
Legal name
Công ty TNHH Redbus Việt Nam
Registration number
0317772069
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
redBus
Description
redBus.vn cung cấp nền tảng đặt vé xe khách trực tuyến uy tín tại Việt Nam, với nhiều dịch vụ đa dạng, giá cạnh tranh và ưu đãi giảm giá lên đến 30%.
Key services
Đặt vé xe khách trực tuyến, Đặt vé xe limousine, Cung cấp thông tin tuyến xe, giá vé, lịch trình, Hỗ trợ khách hàng qua tổng đài và email
Content quality
good
Branding
consistent

Technology

Stack
JavaScript, New Relic monitoring, Google Tag Manager, Service Worker, CSS Bundles
Frameworks
SPA (Single Page Application), New Relic Browser Agent
Platforms
Web
Performance
fast
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Secure cookie flag (SECURE_COOKIE=true in JS)
  • Use of service worker with HTTPS
  • No exposed sensitive data in HTML
  • Use of New Relic for monitoring

Analytics and tracking

Services
Google Tag Manager, New Relic
Tracking level
moderate
Privacy practices
basic

Advertising

Ad networks
Criteo
Tracking pixels
New Relic
Marketing tools
New Relic
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is a professional, localized Vietnamese bus ticket booking platform
  2. Strong presence of structured data and SEO optimization
  3. Use of modern web technologies and monitoring tools
  4. Clear contact and business information provided
  5. No signs of malicious or suspicious activity
  6. Offers multiple payment options and customer support
  7. Includes comprehensive FAQ and promotional offers
Technical notes

Notes

The website is built as a modern single-page application using JavaScript bundles and React-like components. It integrates New Relic for performance and error monitoring, Google Tag Manager for analytics, and Criteo for retargeting ads. Hosting appears to leverage Akamai CDN for content delivery. The site is mobile-optimized with responsive design and preconnect hints for performance. SEO is supported by meta tags, Open Graph data, and JSON-LD structured data including Organization and LocalBusiness schemas. The technical implementation is robust, with good performance and modern web standards. Opportunities exist to improve accessibility and formalize security documentation to reduce technical debt and enhance compliance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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