Skip to main content

Security report for redbus.my

Ibibo Group Pvt Ltd · Transportation · Malaysia

Partial score · DNS & email only

69/100

0–100, higher is better. How it is calculated

redBus Malaysia is a leading online platform specializing in bus and ferry ticket bookings across Malaysia and Singapore, supported by a large network of over 130 bus operators and 4,000 routes. The platform offers a seamless user experience through its website and mobile apps, providing features such as QR code boarding passes, cashback offers, and flexible payment options. The company is part of the Ibibo Group Pvt Ltd, a reputable parent organization, enhancing its market credibility. Technically, the website employs modern JavaScript frameworks, integrates multiple analytics and marketing tools, and is hosted on AWS infrastructure, ensuring scalability and reliability. Security posture is solid with HTTPS enforced and secure cookie practices, though improvements in DNSSEC and security headers are recommended. Privacy policies are present but lack explicit consent mechanisms, indicating room for compliance enhancement. Overall, redBus Malaysia presents a professional, trustworthy, and user-friendly service with a strong market position in the transportation sector.

Scanned

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
6of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

Need hands-on remediation? Email guard@offseq.com

Keep watching redbus.my

This scan found 10 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. The full timeline opens with your unlock code.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Email security
70
DNS health
85
Network security
100
GDPR outside view
88
Average
69

Not counted

  • Security headers: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company holds a dominant position in Malaysia's online bus ticketing market, leveraging partnerships with major bus operators and travel platforms like Goibibo and Makemytrip. Its business model focuses on direct online sales, mobile app engagement, and promotional offers to attract and retain customers. The extensive route coverage and multiple service categories (bus, ferry, things to do) diversify revenue streams and enhance customer value. The presence of agent registration portals and corporate partnerships suggests a broad ecosystem approach. Growth indicators include high download numbers for mobile apps and significant daily seat bookings. The company’s strategic use of digital marketing and affiliate programs supports sustained market penetration.

Security posture

redBus Malaysia demonstrates a mature security posture with mandatory HTTPS, secure cookie flags, and integration of reCAPTCHA to mitigate automated abuse. The absence of DNSSEC and some recommended security headers (CSP, X-Frame-Options) represents moderate gaps that could be exploited in advanced attacks. No exposed sensitive data or vulnerable libraries were detected in the analyzed content. The platform lacks a public security policy or vulnerability disclosure program, which could improve transparency and incident response readiness. Privacy compliance is partial, with policies present but no active consent mechanisms, potentially exposing the company to regulatory risks. Overall, the security measures are adequate for business continuity but should be enhanced to meet higher compliance standards.

Recommendations

  1. Enable DNSSEC on the domain to strengthen DNS security and prevent spoofing.
  2. Implement comprehensive Content Security Policy and other security headers to mitigate XSS and clickjacking risks.
  3. Introduce an explicit cookie consent mechanism to comply with GDPR and other privacy regulations.
  4. Publish a formal security policy and vulnerability disclosure page to improve transparency and incident response.
  5. Regularly audit third-party scripts and libraries to ensure no vulnerabilities are introduced.

Contact details published on the site

Addresses
Legal name
IBIBO GROUP SDN.BHD
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Ibibo Group Pvt Ltd
Description
redBus is Malaysia's leading online platform for bus ticketing, offering easy, transparent, and secure online booking of bus and ferry tickets with a network of over 130 bus operators across 4,000 routes in Malaysia and Singapore.
Key services
Bus ticket online booking, Ferry ticket booking, Things to do bookings, Mobile app for ticketing, Offers and cashback deals
Content quality
good
Branding
consistent

Technology

Stack
JavaScript, Google Tag Manager, Google Analytics, Criteo, Boomerang (performance monitoring), AWS DNS hosting
Frameworks
Schema.org JSON-LD structured data, Google Tag Manager
Platforms
Web, iOS, Android
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Secure cookie usage (SECURE_COOKIE=true)
  • No exposed sensitive data in HTML
  • Use of reCAPTCHA site key
  • Use of secure payment gateways (implied)

Analytics and tracking

Services
Google Analytics, Google Tag Manager, Boomerang
Tracking level
extensive
Privacy practices
basic

Advertising

Ad networks
Criteo
Tracking pixels
Boomerang
Marketing tools
Branch.io (commented out but present)
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is a professional and established online bus and ferry ticket booking platform in Malaysia.
  2. Strong presence of offers, promotions, and mobile app integration.
  3. Good use of structured data for SEO and rich snippets.
  4. Multiple social media channels actively linked.
  5. No signs of blocking or WAF challenges.
  6. Security headers could be improved.
  7. Privacy and cookie policies are present but lack explicit consent mechanisms.
  8. WHOIS data supports legitimacy and business consistency.
Technical notes

Notes

The website uses a modern JavaScript-based front-end with asynchronous loading of scripts and optimized image formats (webp, avif). It integrates multiple third-party analytics and marketing tools such as Google Tag Manager, Criteo, and Boomerang for performance monitoring. Hosting is on AWS DNS infrastructure, indicating reliable backend support. The site is mobile-optimized with responsive design and preconnect hints for performance. However, some legacy browser support scripts (html5shiv) are still included, suggesting partial technical debt. SEO is well addressed with canonical tags, hreflang for internationalization, and structured data markup. Performance is moderate, with deferred script loading and preloading of key assets. Accessibility is basic but could be improved with more ARIA roles and semantic HTML. Overall, the technical infrastructure is robust but can benefit from modernization and security hardening.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Reviews of this site

Share your experience with redbus.my. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review redbus.my.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.