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Security report for racv.com.au

RACV · Transportation · Australia

Low risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

80/100

Risk levelLow

0–100, higher is better. How it is calculated

RACV is a well-established mutual organisation based in Victoria, Australia, providing a broad range of services including roadside assistance, insurance products, travel services, and financial products such as car loans. The website reflects a mature digital presence with professional branding and comprehensive service offerings targeted primarily at residents and members within Victoria. The company maintains a strong market position as a trusted provider in the transportation and insurance sectors. Technically, the website is built on Adobe Experience Manager, leveraging modern analytics and marketing tools such as Adobe Analytics, Hotjar, and Facebook Pixel, indicating a high level of digital maturity. Security posture is strong with HTTPS enforcement, framekilling scripts, and no visible vulnerabilities, although explicit security headers like CSP could be improved. Privacy compliance is robust with clear privacy and cookie policies and consent mechanisms in place. Overall, the website demonstrates high professionalism, trustworthiness, and user experience quality.

Scanned

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching racv.com.au

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
65
Email security
85
DNS health
85
Network security
100
GDPR outside view
65
Average
80

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

RACV operates as a membership-based mutual organisation with diversified revenue streams from insurance, roadside assistance, travel, and financial services. Its target customers are primarily Victorian residents seeking motoring and home-related services. The organisation benefits from a strong brand and a comprehensive digital ecosystem including partner sites for travel insurance and member portals. The business model emphasizes member services and loyalty, supported by a consistent and professional online presence. Strategic partnerships and a broad product portfolio position RACV competitively within its regional market. Growth indicators include active digital marketing and analytics usage, as well as a well-maintained content strategy.

Security posture

The website exhibits a mature security posture with HTTPS enforced and framekilling scripts to prevent clickjacking. Security headers are partially implemented, and no sensitive data leakage or vulnerable libraries were detected in the analyzed content. The use of Adobe Launch and other tag management tools suggests controlled script deployment. However, the absence of a published security policy, incident response contacts, or vulnerability disclosure mechanisms like security.txt indicates room for improvement in transparency and incident readiness. Privacy policies are comprehensive and GDPR compliant, reflecting good data protection practices. Overall, the security maturity is high but could benefit from enhanced header policies and formalized incident response disclosures.

Recommendations

  1. Implement and publish a Content-Security-Policy (CSP) header to enhance protection against XSS and data injection attacks.
  2. Create and publish a security.txt file to facilitate responsible vulnerability disclosure and improve transparency.
  3. Provide clear incident response contact information on the website to support timely reporting and handling of security incidents.
  4. Regularly audit and update third-party scripts and libraries to mitigate risks from vulnerable dependencies.
  5. Enhance user trust by including visible certifications or security badges related to data protection and compliance.

Contact details published on the site

Addresses
Legal name
The Royal Automobile Club of Victoria
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
RACV
Description
The Royal Automobile Club of Victoria is a motoring club and mutual organisation which provides its Members with a range of products and services in the areas of motoring and mobility, home, leisure, financial services and general insurance
Key services
Emergency roadside assistance, Car insurance, Home insurance, Travel insurance, Car loans, Emergency home assistance
Content quality
excellent
Branding
consistent

Technology

Stack
Adobe Experience Manager (AEM), Adobe Launch (Tag Manager), Adobe Analytics, Hotjar, Facebook Pixel, Bing Ads, Taboola, jQuery
Frameworks
Adobe Experience Manager
Platforms
Web, Mobile (RACVApp)
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Framekilling script to prevent clickjacking
  • No exposed sensitive data in HTML
  • CSRF protection script loaded

Analytics and tracking

Services
Adobe Analytics, Google Analytics, Hotjar
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Bing Ads, Taboola, Google Ads, DoubleClick
Tracking pixels
Facebook Pixel, Adobe Analytics, Hotjar
Marketing tools
Adobe Launch, Adobe Analytics, Hotjar
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website uses Adobe Experience Manager CMS
  2. Strong branding and consistent design
  3. Multiple insurance and roadside assistance products offered
  4. Comprehensive privacy and cookie policies with consent mechanism
  5. No visible security or privacy red flags
  6. Active social media presence with official accounts
  7. No suspicious or malicious content detected
  8. No WHOIS data leakage or privacy concerns
Technical notes

Notes

The website is built on Adobe Experience Manager (AEM) version 6.5 SP22, indicating a modern and enterprise-grade CMS platform. It uses Adobe Launch for tag management and integrates multiple analytics and marketing tools including Adobe Analytics, Hotjar, Facebook Pixel, Bing Ads, and Taboola. The site is optimized for mobile with responsive design and accessibility features such as skip-to-content links and ARIA roles. Performance appears moderate with preloading of fonts and scripts. The presence of multiple preconnect hints and asynchronous script loading suggests attention to performance optimization. However, hosting provider details are not explicitly identified. Overall, the technical infrastructure supports a robust and scalable digital experience with opportunities for further optimization in security headers and performance tuning.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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