Skip to main content

Security report for onwebchat.com

onWebChat · Technology · N/a

Medium risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

onWebChat is a technology company specializing in AI-powered live chat and chatbot software designed to enhance customer support and boost sales for businesses. The company offers a SaaS model with free and paid subscription plans, including a Pro AI plan with advanced features. Their platform supports multiple integrations with popular CMS and e-commerce systems and provides native mobile applications for Android and iOS, indicating a mature and versatile product offering. The website is professionally designed, mobile-optimized, and rich in relevant content, targeting businesses seeking to improve customer engagement through AI-driven chat solutions. Technically, the site uses modern web technologies including jQuery, Socket.IO, Bootstrap, and Google Tag Manager, ensuring a responsive and interactive user experience. Security-wise, the site enforces HTTPS with a reputable SSL certificate and implements cookie consent mechanisms, but lacks visible security headers and explicit incident response policies. The absence of WHOIS registration data reduces transparency but does not significantly detract from the site's legitimacy given the professional presentation and trust indicators such as user testimonials and social media presence. Overall, onWebChat demonstrates a solid digital maturity with room for improvement in security policy transparency and WHOIS data availability.

Scanned

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching onwebchat.com

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. See sample alerts.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
35
Email security
70
DNS health
80
Network security
100
GDPR outside view
80
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

onWebChat occupies a niche in the live chat and AI chatbot market, offering tailored AI assistance and 24/7 support capabilities. Their business model is subscription-based SaaS with a free tier and a paid Pro AI plan, appealing to small and medium businesses. The company leverages integrations with major CMS platforms like WordPress, Joomla, Drupal, and e-commerce systems such as OpenCart and PrestaShop, expanding their market reach. The presence of mobile apps and a free trial offer indicates a customer-centric approach to acquisition and retention. User testimonials and social media activity suggest positive customer engagement and brand trust. However, the lack of publicly available company registration or WHOIS data may limit trust for some prospects. The company could benefit from enhanced transparency and security disclosures to strengthen market confidence.

Security posture

The website employs HTTPS with a valid Sectigo SSL certificate, ensuring encrypted communications. Cookie consent mechanisms are implemented, supporting privacy compliance. However, the absence of key security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options is a notable gap that could expose the site to certain web-based attacks. No explicit security or incident response policies are published, and no security.txt or vulnerability disclosure pages are found, which limits the site's readiness to handle security incidents transparently. The use of third-party libraries like jQuery and Socket.IO should be monitored for vulnerabilities and kept up to date. Overall, the security posture is moderate but could be significantly improved by adopting best practices in HTTP headers, incident response transparency, and vulnerability disclosure.

Recommendations

  1. Implement comprehensive HTTP security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to mitigate common web vulnerabilities.
  2. Publish a clear security policy and incident response plan on the website to enhance transparency and user trust.
  3. Establish a vulnerability disclosure program, ideally with a security.txt file, to facilitate responsible reporting of security issues.
  4. Regularly audit and update all third-party libraries and dependencies to minimize exposure to known vulnerabilities.
  5. Enhance accessibility features to meet compliance standards and improve user experience for all visitors.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
onWebChat
Description
onWebChat offers AI-powered live chat and chatbot software for websites. Boost sales, improve customer support, and enhance engagement with our easy-to-integrate solution.
Key services
AI-powered live chat, AI chatbot, Chat integrations, Mobile apps for Android and iOS, Customization of chat window
Content quality
excellent
Branding
consistent

Technology

Stack
jQuery 2.2.4, Socket.IO 4.5.4, Google Tag Manager, Bootstrap, Owl Carousel, Themify Icons, Font Awesome, Google Fonts (Poppins)
Frameworks
Bootstrap
Platforms
Web, Android, iOS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS enforced
  • Use of SSL certificate (Sectigo)
  • Cookie consent banner implemented

Analytics and tracking

Services
Google Analytics (via Google Tag Manager)
Tracking level
moderate
Privacy practices
good

Advertising

Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website offers AI-powered live chat and chatbot services targeting businesses.
  2. Content is rich, well-structured, and professionally presented.
  3. Multiple integrations and mobile apps indicate mature product offering.
  4. No direct company contact emails or phone numbers found on main pages.
  5. Privacy and cookie policies are present and include consent mechanisms.
  6. WHOIS data is missing or privacy protected, which is common but reduces transparency.
  7. No explicit security or incident response policies published.
  8. No security.txt or vulnerability disclosure page found.
  9. SSL certificate is present and from a reputable CA (Sectigo).
  10. Social media presence on Facebook and Twitter is active.
Technical notes

Notes

The website is built on a modern technology stack featuring jQuery, Socket.IO for real-time communication, Bootstrap for responsive design, and Google Tag Manager for analytics and marketing. The site is mobile-optimized with native Android and iOS apps, indicating a multi-platform approach. Performance is moderate with asynchronous loading of scripts and preloading of fonts. SEO is supported by proper meta tags and structured navigation. However, the absence of CMS identification suggests a custom or proprietary platform. Hosting provider details are not discernible from the content. Technical debt appears low, but security enhancements and accessibility improvements are recommended to future-proof the platform and maintain competitive advantage.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 74/100Medium28 findingsView report
Reviews of this site

Share your experience with onwebchat.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review onwebchat.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.