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Security report for lush.com

Lush · Retail · United Kingdom

Low risk. 2 critical or high findings in Security headers and SSL/TLS.

Security score

82/100

Risk levelLow

0–100, higher is better. How it is calculated

Lush is a well-established global retailer specializing in fresh, handmade cosmetics that are vegetarian and cruelty-free. The company operates a sophisticated e-commerce platform complemented by physical retail stores and spa services. Their market position is strong, supported by a clear ethical stance and a loyal customer base. The website reflects a mature digital presence with excellent content quality, mobile optimization, and clear navigation. Technically, the site uses modern frameworks such as Next.js and React, with integrations for image optimization, customer reviews, and live chat support. Security posture is robust with HTTPS, security headers, and secure forms, though there is room to improve transparency by publishing dedicated security policies and incident response contacts. Overall, the site is professional, trustworthy, and compliant with privacy regulations including GDPR. The lack of publicly available WHOIS data slightly reduces trust but is not uncommon for large brands using privacy services.

Scanned

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching lush.com

This scan found 16 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
65
Email security
75
DNS health
75
Network security
100
GDPR outside view
100
Average
82

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Lush operates in the retail sector focusing on ethical cosmetics and personal care products. Their business model includes direct-to-consumer sales via online and physical stores, subscription services, and spa treatments. The company leverages partnerships for gift card processing and recruitment platforms. Their target audience includes environmentally conscious consumers seeking cruelty-free and handmade products. The brand maintains a consistent and professional online presence with comprehensive policies and customer support. Growth indicators include frequent new product launches and collaborations. Strategic observations suggest continued investment in digital experience and sustainability messaging to maintain competitive advantage.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, comprehensive security headers, and secure data collection forms. No exposed sensitive data or vulnerable libraries were detected in the HTML content. Privacy compliance is strong with clear privacy and cookie policies and consent mechanisms. However, the absence of a public security policy or vulnerability disclosure program and incident response contacts indicates areas for improvement. The company should consider publishing these to enhance transparency and readiness. Overall, the security maturity is high but could benefit from formalized public documentation and continuous third-party security assessments.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and commitments.
  2. Provide clear incident response contact information for security issues.
  3. Implement and publish a vulnerability disclosure program or security.txt file.
  4. Enhance accessibility features to meet or exceed WCAG standards.
  5. Regularly audit and update third-party scripts and dependencies to mitigate vulnerabilities.

Contact details published on the site

Addresses
Legal name
Lush Retail Ltd.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Lush
Description
Inventors of the bath bomb and the home of bath art. We're here to create a cosmetics revolution and leave the world lusher than we found it.
Key services
Cosmetics retail, Online shopping, Subscription services, Spa treatments
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Cloudinary (image hosting and optimization), Bazaarvoice (reviews), Zendesk (live chat)
Frameworks
Next.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Secure forms with proper labels
  • No exposed sensitive data in HTML
  • Use of modern JavaScript frameworks
  • Cookie consent mechanism

Analytics and tracking

Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Bazaarvoice
Marketing tools
Bazaarvoice, Zendesk
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation
  2. Strong brand presence with consistent messaging
  3. Comprehensive privacy and cookie policies with consent mechanisms
  4. Multiple payment options and social media integrations
  5. No visible security issues or vulnerabilities in HTML content
  6. WHOIS data unavailable, possibly due to privacy protection or registrar policies
Technical notes

Notes

The website is built on a modern tech stack including React and Next.js, enabling server-side rendering and optimized performance. It uses Cloudinary for image hosting and optimization, and integrates Bazaarvoice for customer reviews and Zendesk for live chat support. Payment processing supports multiple major providers including Visa, Mastercard, PayPal, Klarna, Apple Pay, and Google Pay. The site is mobile-optimized with responsive design and accessibility considerations. Performance is fast with preloading and prefetching techniques. No CMS was explicitly detected, suggesting a custom or headless CMS approach. Hosting provider details are not disclosed. Technical risks are minimal but ongoing monitoring of third-party integrations is recommended.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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