Skip to main content

Security report for latam.com

LATAM Airlines Group S.A. · Transportation · Chile

Partial score · DNS & email only

59/100

0–100, higher is better. How it is calculated

LATAM Airlines Group S.A. operates as a leading airline in Chile and South America, offering a comprehensive range of travel services including flight bookings, travel packages, hotel reservations, car rentals, and travel insurance. The website targets travelers primarily in Chile and the broader South American region, providing a seamless digital experience for booking and managing travel. The company maintains a strong market position as a regional leader with a well-established loyalty program, LATAM Pass, enhancing customer retention and engagement. Technically, the website is built on modern web technologies including React with Next.js framework, supported by robust analytics and marketing tools such as Google Analytics, FullStory, Adjust, and Exponea. The site is hosted on a reliable CDN infrastructure (Akamai), ensuring fast performance and excellent mobile optimization. SEO and accessibility practices are well implemented, contributing to a professional and user-friendly experience. From a security perspective, the site enforces HTTPS and employs standard security headers, with no visible vulnerabilities or exposed sensitive data. However, explicit security policies and incident response contacts are not published, representing an area for improvement. Privacy compliance is strong, with clear privacy and cookie policies and consent mechanisms in place. Overall, the website presents a low-risk profile with high professionalism and trustworthiness, though the absence of WHOIS domain registration data slightly reduces confidence in domain legitimacy. Strategic recommendations include publishing detailed security and incident response policies and enhancing transparency around vulnerability disclosures.

Scanned

NIS2 and GDPR posture

GDPR outside view
50/ 100 · Medium
Checks completed
6of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics, Facebook, Twitter, LinkedIn, YouTube

      What to do: Document all third-party data sharing in your privacy policy

Need hands-on remediation? Email guard@offseq.com

Keep watching latam.com

This scan found 12 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. See sample alerts.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Email security
70
DNS health
75
Network security
100
GDPR outside view
50
Average
59

Not counted

  • Security headers: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

LATAM Airlines holds a dominant position in the South American airline market, leveraging a diversified business model that includes passenger flights, cargo services (via LATAM Cargo), and ancillary travel products. Revenue streams are primarily from ticket sales, loyalty program redemptions, and partnerships with travel service providers such as Booking.com. The company targets a broad customer base including leisure and business travelers, with a focus on Chile and neighboring countries. Growth indicators include digital transformation efforts and integration of advanced analytics platforms. The partnership ecosystem is robust, involving loyalty programs, travel insurance providers, and hotel booking platforms, enhancing customer value propositions and cross-selling opportunities.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, use of security headers, and no detected exposure of sensitive information. The integration of consent management and privacy policies aligns with GDPR requirements. However, the lack of a publicly available security policy and incident response contact limits transparency and preparedness communication. No vulnerability disclosure or security.txt files were found, which could hinder responsible vulnerability reporting. Overall, the security maturity is good but could be enhanced by formalizing and publishing security governance documents and incident response procedures.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and commitments.
  2. Provide clear incident response contact information to facilitate vulnerability reporting.
  3. Implement and publicize a vulnerability disclosure program or security.txt file.
  4. Regularly review and update privacy and cookie policies to maintain GDPR and other compliance.
  5. Enhance transparency around data retention and user data handling practices.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LATAM Airlines Group S.A.
Description
Reserva tus pasajes, paquetes turísticos, hoteles, seguros, compra con millas y arriendo de autos. LATAM la aerolínea líder de Chile y Sudamérica.
Key services
Flight booking, Travel packages, Hotel reservations, Car rentals, Travel insurance, Loyalty program (LATAM Pass)
Content quality
excellent
Branding
consistent

Technology

Stack
React (indicated by __next and React root), Google Tag Manager, Google Analytics (gtag.js), FullStory, Adjust SDK, Exponea (customer data platform), Boomerang (performance monitoring), Akamai (likely CDN), Web Vitals
Frameworks
Next.js (React SSR framework)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of secure cookies and consent mechanisms
  • No vulnerable libraries detected in scripts

Analytics and tracking

Services
Google Analytics, FullStory, Exponea
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Adjust
Tracking pixels
FullStory, Exponea
Marketing tools
Exponea
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and interactive booking forms.
  2. Strong use of modern web technologies and analytics tools.
  3. Comprehensive travel service offerings including flights, packages, hotels, cars, and insurance.
  4. Clear branding and consistent user experience.
  5. No signs of adult or questionable content.
  6. WHOIS data missing or unavailable, which is unusual for a major airline domain.
  7. No explicit security or incident response policies published.
  8. Privacy and cookie policies are present and appear comprehensive.
  9. Multiple external partners and tracking services integrated.
Technical notes

Notes

The website is built using a modern React-based framework (Next.js) enabling server-side rendering and optimized performance. It leverages multiple third-party analytics and marketing tools for user behavior tracking and campaign management. Hosting is via Akamai CDN, ensuring global content delivery and resilience. The site is mobile-optimized with good accessibility features and SEO metadata. No CMS was explicitly detected, suggesting a custom or proprietary solution. The technical infrastructure supports a fast, responsive, and secure user experience, though continuous monitoring for third-party script vulnerabilities is recommended.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Reviews of this site

Share your experience with latam.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review latam.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.