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Security report for iservice.hr

iService d.o.o. · Retail · Croatia

Critical risk. 11 critical or high findings in GDPR outside view, SSL/TLS and 2 other checks.

Security score

25/100

Risk levelCritical

0–100, higher is better. How it is calculated

iService d.o.o. operates the website iservice.hr, providing fast and professional repair services for smartphones, tablets, Mac computers, and Apple devices, alongside retail sales of related accessories. The company targets both individual consumers and businesses, offering services such as quick repairs, free diagnostics, and warranty-backed parts. The business is well-positioned in the Croatian market with a strong reputation supported by certifications like Apple IRP and a 15-year operational history. Technically, the website uses a standard Apache server with modern marketing integrations including Google Analytics and Facebook Pixel, but lacks a valid SSL certificate, which is a significant security concern. The site is mobile-optimized with good SEO and user experience, though performance metrics indicate slow loading times. Security posture is weak due to missing HTTPS, lack of modern TLS protocols, and absence of key security headers. Privacy compliance is addressed with visible policies and cookie consent mechanisms, but no explicit security or incident response policies are found. Overall, the website is professional and trustworthy but requires urgent security improvements to protect user data and enhance trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
0/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

11 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • Critical

      No HTTPS encryption

      GDPR requires appropriate security measures for personal data

      What to do: Implement SSL/TLS certificate for HTTPS

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      No HTTPS Encryption

      Website does not use HTTPS encryption, making all data transmission vulnerable to interception

      What to do: Implement SSL/TLS certificate and redirect all HTTP traffic to HTTPS

  3. Network security

    Services reachable from the internet are the first thing attackers probe. Anything open that does not need to be should be closed.

    • Critical

      Critical Service Exposed: MySQL

      Port 3306 (MySQL) is publicly accessible - MySQL - Database server

      What to do: Immediately restrict access to MySQL using firewall or VPN

      • NIS2 21(2)(e)
      • IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
      • NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
      • NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection

  4. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1

Need hands-on remediation? Email guard@offseq.com

Keep watching iservice.hr

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. The full timeline opens with your unlock code.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
15
Email security
50
DNS health
85
Network security
0
GDPR outside view
0
Average
25

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet · found on this site
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company operates in the retail sector focusing on device repair and accessory sales, leveraging a business model combining service and e-commerce. Its competitive advantage lies in fast turnaround times, free diagnostics, and warranty offerings, appealing to a broad customer base including corporate clients via the iBusiness service. The presence of Apple IRP certification and a long-standing market presence indicate strong brand credibility. Marketing efforts utilize social media and digital analytics tools to engage customers and drive sales. The company maintains transparent communication channels and offers multiple payment methods, enhancing customer convenience. Growth potential is supported by diversified product offerings and a clear focus on quality and customer support.

Security posture

The current security posture is weak, primarily due to the absence of a valid SSL certificate and HTTPS, exposing users to potential data interception risks. The server does not support any modern TLS protocols, and critical security headers such as HSTS, Content-Security-Policy, and X-Frame-Options are missing. While cookies are set with secure and HttpOnly flags, the lack of encryption undermines overall security. No dedicated security or incident response policies are published, which may impact compliance with GDPR and other regulations. The site uses secure forms with CSRF tokens, but the overall risk of man-in-the-middle attacks remains high. Immediate remediation is necessary to secure communications and protect customer data.

Recommendations

  1. Obtain and deploy a valid SSL/TLS certificate to enable HTTPS across the entire site.
  2. Enable and enforce modern TLS protocols (TLS 1.2 and TLS 1.3) and disable deprecated protocols.
  3. Implement HTTP Strict Transport Security (HSTS) with includeSubDomains and preload directives.
  4. Add essential security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  5. Publish a clear security policy and incident response plan accessible on the website.
  6. Conduct regular security audits and vulnerability assessments to identify and mitigate risks.
  7. Optimize website performance to improve load times and user experience.
  8. Enhance accessibility features to meet recognized standards and improve inclusivity.

Contact details published on the site

Addresses
Legal name
iService d.o.o.
Technical notes

Notes

The website is hosted on an Apache server and uses standard web technologies including Google Fonts, Bootstrap CSS framework, and JavaScript libraries for UI and analytics. Marketing and tracking tools include Facebook Pixel, Google Analytics, and Mailchimp for newsletters. The site is mobile responsive with good SEO metadata and structured navigation. However, performance data is missing or zero, indicating potential measurement gaps or slow loading. The absence of a CMS or platform identification suggests a custom or proprietary build. Google Maps API is used for location display. The technical stack is modern but requires security hardening and performance optimization to reduce technical debt and improve operational resilience.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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