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Security report for haltdergewalt.at

HelpChat · Non-profit · Austria

Low risk. 2 critical or high findings in Security headers.

Security score

80/100

Risk levelLow

0–100, higher is better. How it is calculated

HelpChat is a specialized online counseling platform dedicated to supporting women and girls affected by various forms of violence in Austria. The service offers anonymous, free, and confidential chat-based counseling during specified hours, focusing on providing advice, referrals, and psychosocial support without offering psychotherapy. The website positions itself as a trusted non-profit resource with strong ties to official Austrian support organizations and a clear target audience. Technically, the site is built on Joomla CMS with modern frontend enhancements, including accessibility features and multilingual support via GTranslate. The presence of Google Analytics and Facebook Pixel indicates moderate user tracking balanced with GDPR-compliant cookie consent mechanisms. Security posture is solid with HTTPS enforced and cookie consent blocking session cookies until acceptance, though explicit security policies and incident response contacts are absent. Overall, the site demonstrates a good balance of usability, privacy, and trustworthiness appropriate for its non-profit counseling mission.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
90
Security headers
35
Email security
85
DNS health
75
Network security
100
GDPR outside view
95
Average
80

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

HelpChat operates in the non-profit sector, focusing on violence prevention and support services for women and girls in Austria. Its market positioning leverages online accessibility to reach vulnerable populations with immediate help via chat. The business model is service-oriented, relying on partnerships with governmental and non-governmental organizations, as evidenced by linked partner domains and supporter logos. The platform's growth potential lies in expanding awareness and accessibility, supported by social media engagement and multilingual capabilities. Revenue streams are likely grant-based or funded by public and private supporters. The partnership ecosystem includes Austrian federal agencies and unions, enhancing credibility and resource availability. Strategic observations suggest a focus on maintaining anonymity and confidentiality, critical for the target audience's trust and safety.

Security posture

The website exhibits a mature security posture for a non-profit counseling service. HTTPS is properly implemented, ensuring encrypted communications. Cookie consent is managed with an opt-in mechanism that blocks session cookies until user acceptance, aligning with GDPR requirements. The site uses no outdated or vulnerable libraries detected in the HTML content. However, the absence of explicit security policies, incident response contacts, and advanced security headers (e.g., CSP, HSTS) indicates room for improvement. No visible vulnerabilities or exposed sensitive data were found. The use of third-party analytics and tracking pixels is balanced with user consent, reflecting a privacy-conscious approach. Incident response readiness and formal security governance documentation are recommended to enhance trust and compliance further.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and user data protection.
  2. Add clear incident response contact information (e.g., security@ or abuse@ email addresses).
  3. Implement additional HTTP security headers such as Content Security Policy (CSP), Strict-Transport-Security (HSTS), and X-Frame-Options.
  4. Regularly review and update third-party scripts and libraries to mitigate potential vulnerabilities.
  5. Enhance transparency by providing terms of service and data retention policies.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
HelpChat
Description
Online counseling service for women* and girls* living in Austria affected by all forms of violence, offering anonymous, free, and confidential chat-based support.
Key services
Anonymous online chat counseling, Advice on violence and legal issues, Referral to victim protection and support services
Content quality
good
Branding
consistent

Technology

Stack
Joomla CMS, FontAwesome, Lenis smooth scrolling, Google Analytics, Facebook Pixel, GTranslate
Frameworks
Astroid Framework
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent with opt-in mechanism
  • Blocking of Joomla session cookies until consent
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics, Facebook Pixel
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Facebook Pixel
Marketing tools
Facebook Pixel, GTranslate
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website provides specialized online counseling for women and girls affected by violence in Austria.
  2. Uses Joomla CMS with modern frontend frameworks and accessibility features.
  3. Strong privacy and cookie consent implementation with opt-in mechanism.
  4. No visible contact emails or phone numbers on the main page; contact likely via chat or linked pages.
  5. Social media presence on Facebook and Instagram supports community engagement.
  6. No explicit security policy or incident response information published.
  7. No terms of service page found.
  8. External links mostly to reputable Austrian and European support organizations.
  9. No suspicious or malicious content detected.
Technical notes

Notes

The website is built on Joomla CMS with the Astroid framework, leveraging modern frontend technologies such as FontAwesome for icons and Lenis for smooth scrolling. It integrates multilingual support via GTranslate and uses Google Analytics and Facebook Pixel for analytics and marketing. The site demonstrates good mobile responsiveness and accessibility features, including keyboard navigation and text-to-speech options. Performance is moderate, with optimized images and asynchronous loading of scripts. The technical stack is well-maintained, but hosting provider details are not explicitly identified. The site could benefit from enhanced security headers and formalized technical documentation to reduce technical debt and improve resilience.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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