Gladly Software, Inc. · Technology · N/a
Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.
Gladly Software, Inc. operates a leading AI-powered customer service platform designed to deliver radically efficient and personal customer experiences. The company targets enterprise customers seeking to transform their customer service operations through AI-driven automation and omnichannel engagement. Their platform emphasizes treating customers as individuals rather than tickets, positioning Gladly as an innovative player in the CX technology market. The website showcases strong branding, enterprise client testimonials, and industry recognition, reinforcing its market position. Technically, the website is built on modern frameworks such as React and Next.js, leveraging Sanity CMS for content management. It integrates multiple analytics and marketing tools including Google Tag Manager, Microsoft Clarity, FullStory, and Marketo, indicating a mature digital marketing and analytics infrastructure. The site is well-optimized for performance, mobile responsiveness, and SEO, with appropriate security headers and HTTPS enforcement. From a security perspective, Gladly demonstrates good practices with secure HTTPS configuration, comprehensive security headers, and no visible vulnerabilities or exposed sensitive data. However, the absence of a visible cookie consent mechanism and lack of publicly disclosed incident response contacts or vulnerability disclosure policies represent minor gaps. The WHOIS data is privacy protected, which is typical for technology enterprises, and does not raise immediate concerns. Overall, Gladly presents a professional, secure, and privacy-conscious online presence suitable for its enterprise clientele. Strategic recommendations include implementing a cookie consent banner to enhance privacy compliance, publishing vulnerability disclosure information to improve security transparency, and providing explicit incident response contacts to strengthen trust and readiness.
Scanned
NIS2 Art. 21(2)
This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.
GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.
5 findings rated critical or high. Fix these first.
Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.
Prevents clickjacking attacks
What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"
Controls resources the browser is allowed to load
What to do: Implement a Content-Security-Policy appropriate for your application
These are the privacy signals visitors and data protection authorities look for under GDPR.
GDPR requires clear information about cookie usage
What to do: Add a dedicated cookie policy explaining cookie usage and purposes
GDPR requires explicit consent for non-essential cookies
What to do: Implement a cookie consent banner that appears on first visit
TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.
Server supports weak protocols: TLSv1.1
What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions
Need hands-on remediation? Email guard@offseq.com
This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.
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Each check with its score, findings and the evidence it collected.
The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.
Counted in this score
Not counted
Findings that cap the score at 49
Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.
Partial scans
When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.
Risk levels
Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.
Leaked records that mention gladly.com, from OffSeq Breach.
58 subdomains affected
See the 10 newest leaked credentials
A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for gladly.com.
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Breach keeps ingesting new leaks, so these numbers can grow between scans.
Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.
Automated reading of the public site. Ratings are indicative.
Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.
Retrieved 2026-10-25
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