Skip to main content

Security report for eurotunnel.com

LeShuttle · Transportation · United Kingdom

Low risk. 2 critical or high findings in SSL/TLS and GDPR outside view.

Security score

81/100

Risk levelLow

0–100, higher is better. How it is calculated

LeShuttle operates a vehicle shuttle train service through the Channel Tunnel, connecting Folkestone to Calais in approximately 35 minutes. The company positions itself as a market leader in short straits car traffic with a significant market share and offers a range of ticketing options and membership perks through Club LeShuttle. The website is professionally designed, mobile-optimized, and provides comprehensive travel information and booking capabilities. Technically, the site employs modern tracking and analytics tools such as Google Tag Manager and Hotjar, and integrates customer support via Zendesk. Security posture is strong with HTTPS enforcement and standard security headers, though public security policies and incident response contacts are not evident. The absence of WHOIS domain registration data is a notable concern, potentially indicating privacy protection or registration issues, which slightly reduces overall trust. Overall, the site demonstrates a mature digital presence suitable for a large transportation service provider.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching eurotunnel.com

This scan found 15 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. The full timeline opens with your unlock code.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
67
Security headers
95
Email security
75
DNS health
80
Network security
100
GDPR outside view
68
Average
81

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

LeShuttle benefits from its affiliation with Getlink, the parent company, and maintains a strong brand presence across multiple European markets. Its business model focuses on transportation services for vehicles and passengers across the Channel Tunnel, targeting travelers including families and pet owners. The company leverages partnerships and digital marketing tools to enhance customer engagement and retention. The presence of a loyalty program (Club LeShuttle) and integration with Avios points indicates strategic efforts to increase customer lifetime value. The website's multilingual support and regional targeting reflect a broad European customer base. The lack of visible WHOIS data warrants further verification but does not detract significantly from the company's established market position.

Security posture

The website enforces HTTPS and implements key security headers, indicating a solid baseline security posture. Use of nonce attributes in scripts and absence of exposed sensitive data in HTML are positive indicators. However, the lack of a publicly accessible security policy or incident response contact reduces transparency and may impact incident handling readiness. No known vulnerabilities or outdated libraries were detected in the provided content. The site complies with GDPR requirements as evidenced by comprehensive privacy and cookie policies with consent mechanisms. Overall, the security posture is good but could be improved by publishing explicit security and incident response information.

Recommendations

  1. Publish a dedicated security policy and incident response contact information to improve transparency and trust.
  2. Verify and update WHOIS domain registration information to ensure domain legitimacy and reduce suspicion.
  3. Implement and publish a vulnerability disclosure policy or security.txt file to encourage responsible reporting.
  4. Enhance data protection officer contact visibility to comply fully with GDPR transparency requirements.
  5. Continue monitoring and updating third-party libraries and tracking tools to mitigate potential vulnerabilities.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LeShuttle
Description
Quickest, easiest, and most eco-friendly way to cross the channel. No luggage restrictions with up to 4 departures an hour. Start your adventure today!
Key services
Vehicle shuttle train service, Ticket sales, Club LeShuttle membership with perks, Customer support
Content quality
excellent
Branding
consistent

Technology

Stack
Google Tag Manager, Hotjar, Zendesk Widget, Trustpilot Widget, Flatpickr (date picker), Web Vitals
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Secure cookies
  • No exposed sensitive data in HTML
  • Use of nonce attributes in scripts

Analytics and tracking

Services
Google Analytics (via GTM), Hotjar
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Hotjar
Marketing tools
Hotjar, Trustpilot
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and well-structured
  2. Comprehensive travel and booking information provided
  3. Multiple language support and regional targeting
  4. Strong social media and app presence
  5. No signs of malicious or suspicious content
  6. WHOIS data missing, which is unusual for a commercial site
  7. Good privacy and cookie policy presence
  8. No explicit security policy or incident response information publicly available
Technical notes

Notes

The website uses a modern technology stack including Google Tag Manager for analytics and marketing, Hotjar for user behavior insights, and Zendesk for customer support integration. The site is optimized for mobile devices and employs responsive design techniques. Performance appears fast with asynchronous loading of scripts and optimized image delivery. Accessibility features such as skip links and ARIA labels are present, enhancing usability. SEO is supported by comprehensive meta tags, Open Graph data, and structured JSON-LD schema for organization and webpage information. No CMS was explicitly detected, suggesting a custom or proprietary platform. Hosting provider details were not available from the content. Overall, the technical implementation is robust and aligned with current best practices.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Reviews of this site

Share your experience with eurotunnel.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review eurotunnel.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.