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Security report for etihad.com

Etihad Airways · Transportation · United Arab Emirates

Partial score · DNS & email only

68/100

0–100, higher is better. How it is calculated

Etihad Airways operates as a major international airline headquartered in the United Arab Emirates, offering premium passenger flight services globally. The website serves as a comprehensive platform for booking flights, managing reservations, and accessing loyalty programs. The digital infrastructure leverages modern web technologies including React and Adobe Experience Manager, supported by robust analytics and marketing tools such as Google Tag Manager and Facebook Pixel. The site demonstrates strong mobile optimization and accessibility features, ensuring a high-quality user experience. Security posture is solid with HTTPS enforcement, security headers, and cookie consent mechanisms, although explicit security policy and incident response information are not publicly disclosed. The absence of WHOIS data is noted but likely due to privacy or registry policies rather than suspicious activity. Overall, the website reflects a mature digital presence consistent with a large enterprise airline brand.

Scanned

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
6of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

Need hands-on remediation? Email guard@offseq.com

Keep watching etihad.com

This scan found 11 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Email security
70
DNS health
80
Network security
100
GDPR outside view
88
Average
68

Not counted

  • Security headers: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Etihad Airways holds a significant market position as a premium airline with a global customer base. Its business model centers on passenger air travel complemented by loyalty programs and ancillary services. The website's integration with partner domains such as digital.etihad.com and etihadguest.com indicates a well-structured ecosystem supporting booking and customer engagement. The company targets travelers seeking high-quality airline services, leveraging digital channels for customer acquisition and retention. The professional branding, comprehensive content, and extensive language support underscore its global reach and commitment to customer service excellence.

Security posture

The website exhibits a mature security posture with enforced HTTPS, comprehensive security headers, and a cookie consent framework aligned with GDPR requirements. No direct vulnerabilities or exposed sensitive data were detected in the analyzed content. However, the lack of a publicly accessible security policy or incident response contact limits transparency. The site would benefit from publishing vulnerability disclosure information or a security.txt file to enhance trust and facilitate responsible vulnerability reporting. Overall, the security measures in place are appropriate for the business scale and industry, supporting secure customer interactions and data protection.

Recommendations

  1. Publish a dedicated security policy page detailing security practices and compliance.
  2. Provide clear incident response contact information to improve transparency and trust.
  3. Implement and publish a vulnerability disclosure policy or security.txt file.
  4. Enhance contact information visibility, including verified company emails and phone numbers.
  5. Regularly review and update WHOIS information to ensure domain registration transparency.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Etihad Airways
Description
Book your next flight with Etihad Airways. Travel to worldwide destinations and look forward to a premium travel experience with Etihad Airways.
Key services
Flight booking, Flight management, Online check-in, Loyalty program (Etihad Guest)
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, React, Adobe Experience Manager, Google Tag Manager, Facebook Pixel, LinkedIn Insight Tag, OneTrust Cookie Consent
Frameworks
React
Platforms
Web
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of CSP
  • Cookie consent mechanism
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics (via GTM), Adobe Analytics (implied by Adobe Launch script)
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight
Marketing tools
OneTrust Cookie Consent
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. Strong use of modern web technologies and analytics
  3. Comprehensive cookie consent and privacy mechanisms implemented
  4. No direct contact emails or phone numbers found in HTML; likely on dedicated contact pages
  5. No explicit security policy or incident response info published
  6. WHOIS data unavailable, which is unusual but not uncommon for large brands
  7. No signs of WAF blocking or security challenges
Technical notes

Notes

The website is built on a modern technology stack featuring React and Adobe Experience Manager, enabling dynamic content delivery and efficient content management. Integration with multiple analytics and marketing platforms supports data-driven decision-making. Performance is moderate with room for optimization, particularly in resource loading and script management. Mobile optimization and accessibility are strong, reflecting adherence to best practices. The technical infrastructure is robust, but ongoing monitoring and modernization efforts are recommended to maintain competitive digital performance and security.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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