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Security report for crisistextline.org

Crisis Text Line · Non-profit · United States

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

68/100

Risk levelMedium

0–100, higher is better. How it is calculated

Crisis Text Line is a well-established nonprofit organization providing free, confidential, 24/7 crisis support via text messaging, chat, and WhatsApp primarily in the United States with international partnerships. The organization focuses on mental health crises including anxiety, depression, bullying, self-harm, and suicide prevention. Their market position is strong as a leading crisis support service with a large volunteer base and recognized certifications. The website is professionally designed, mobile-optimized, and provides comprehensive resources and volunteer opportunities. Technically, the website is built on WordPress with modern SEO and analytics tools including Google Analytics, Google Tag Manager, TikTok Pixel, and Hotjar. The site demonstrates good performance and accessibility standards. Security posture is solid with HTTPS enforced and secure forms, though explicit security headers and incident response information could be improved. Privacy compliance is well addressed with clear policies and cookie consent mechanisms. Overall, the security posture is good with no visible vulnerabilities or exposed sensitive data. The domain WHOIS data is privacy protected, which is justified for this type of nonprofit service. The website shows strong trust indicators and transparency in its operations. There are no signs of adult or explicit content, making it safe for general audiences. Strategic recommendations include enhancing security header implementation, publishing a vulnerability disclosure policy, and providing clearer incident response contacts to further strengthen trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching crisistextline.org

This scan found 24 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
15
Email security
85
DNS health
80
Network security
100
GDPR outside view
53
Average
68

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Crisis Text Line operates in the nonprofit sector focused on mental health crisis intervention. Their business model revolves around providing free crisis counseling through trained volunteers via text and chat platforms. Revenue streams likely include donations and grants, facilitated by partners like Classy.org. The target customers are individuals in crisis, including youth and adults, primarily in the US but with international reach. The organization has a strong partnership ecosystem with similar crisis services in other countries. Growth indicators include expanded volunteer programs and research initiatives. The website content and certifications reflect a mature and credible operation with a clear mission and impact focus.

Security posture

The website demonstrates a mature security posture with HTTPS enforced and secure handling of user inputs in forms. Use of modern analytics and marketing tools is balanced with privacy compliance. However, explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options are not clearly present in the HTML source, which could be improved. No vulnerability disclosure or incident response information is publicly available, which is a gap in transparency. The absence of exposed sensitive data and the use of privacy protection in WHOIS are positive indicators. Overall, the security maturity is good but could benefit from enhanced transparency and header implementation.

Recommendations

  1. Implement and verify comprehensive security headers including CSP, X-Frame-Options, and X-Content-Type-Options.
  2. Publish a vulnerability disclosure policy or security.txt file to facilitate responsible reporting.
  3. Provide clear incident response contact information on the website for security issues.
  4. Regularly audit and update third-party plugins and scripts to mitigate potential vulnerabilities.
  5. Enhance transparency around data protection officer and security frameworks compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Crisis Text Line
Description
Crisis Text Line is a nonprofit organization that provides free, 24/7, confidential crisis support in English and Spanish. They offer support for anxiety, depression, bullying, suicide prevention, and other mental health crises.
Key services
24/7 crisis text support, Volunteer crisis counselor program, Mental health resources and education, Research and impact reporting
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Yoast SEO Premium, Google Tag Manager, Google Analytics, TikTok Pixel, Hotjar, Classy (donation platform), MultilingualPress
Frameworks
WordPress
Platforms
Web
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Secure forms with validation
  • No exposed sensitive data in HTML
  • Use of security-focused plugins (implied)

Analytics and tracking

Services
Google Analytics, Google Tag Manager, TikTok Analytics, Hotjar
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
AddThis
Tracking pixels
TikTok Pixel, Hotjar
Marketing tools
Google Optimize, AddThis
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is focused on mental health crisis support and volunteer engagement.
  3. Strong presence of trust badges and certifications.
  4. Comprehensive privacy and terms policies present.
  5. Use of modern web technologies and analytics tools.
  6. No contact emails or phone numbers explicitly listed on homepage or footer.
  7. No explicit security or incident response policies found publicly.
  8. No vulnerability disclosure or security.txt found.
  9. Mobile optimized and accessible design.
  10. Multiple language support with Spanish version available.
Technical notes

Notes

The website is built on WordPress CMS with Yoast SEO Premium plugin for SEO optimization. It integrates multiple analytics and marketing tools such as Google Analytics, Google Tag Manager, TikTok Pixel, Hotjar, and AddThis for social sharing. The site uses modern fonts and responsive design techniques ensuring excellent mobile optimization and accessibility. Performance is moderate, likely influenced by multiple external scripts. Hosting provider details are not explicitly found. The technical stack is modern and well-maintained, supporting a professional and user-friendly experience.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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