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Security report for chaty.app

Chaty · Technology · N/a

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

Chaty is a technology company offering a SaaS chat widget solution that integrates multiple popular messaging platforms such as WhatsApp, Facebook Messenger, Telegram, and more into a single widget for websites. The company targets website owners, e-commerce businesses, and customer support teams aiming to improve customer engagement and conversion rates. With over 300,000 websites using Chaty and a strong base of positive reviews, Chaty holds a solid market position in the customer communication tools sector. Technically, the website is built on WordPress with modern JavaScript libraries and supports multiple platforms including Shopify, Wix, and BigCommerce, reflecting a mature and versatile digital infrastructure. The site is mobile-optimized, accessible, and SEO-friendly, providing a good user experience. Security-wise, Chaty enforces HTTPS, implements key security headers, and avoids exposing sensitive data, though it lacks a publicly visible security policy or incident response plan. Privacy compliance is partially addressed with a comprehensive privacy policy and GDPR page, but the absence of a cookie consent mechanism is a notable gap. Overall, Chaty presents a trustworthy and professional online presence with room for improvement in privacy and security transparency.

Scanned

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching chaty.app

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Full report

€39.90one-time

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
30
Email security
75
DNS health
80
Network security
100
GDPR outside view
65
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Chaty operates a SaaS business model focused on enhancing customer communication through chat widgets that aggregate multiple messaging platforms. Its competitive advantage lies in broad platform support, customization options, and integration with live chat services like Chatway. Revenue streams likely include subscription plans and premium features. The target customer segments are small to medium-sized businesses and website owners seeking to improve customer engagement and support. The company shows growth indicators such as a large user base and positive reviews. Partnerships with Chatway and Premio.io strengthen its ecosystem. Strategic observations include the need to enhance privacy compliance and security transparency to maintain trust and comply with evolving regulations.

Security posture

Chaty demonstrates a good security posture with HTTPS enforcement and multiple security headers, reducing common web vulnerabilities. No exposed sensitive data or vulnerable libraries were detected. However, the absence of a published security policy, incident response plan, or vulnerability disclosure program limits transparency and preparedness. There is no dedicated contact for security incidents, which could delay response times. Privacy compliance is partial; while GDPR is addressed, cookie consent mechanisms are missing. Overall, the security maturity is moderate to good but could be improved by formalizing policies and enhancing user privacy controls.

Recommendations

  1. Implement a visible cookie consent banner to comply with GDPR and improve user privacy transparency.
  2. Publish a dedicated security policy and incident response plan on the website to enhance trust and preparedness.
  3. Add a vulnerability disclosure policy or security.txt file to encourage responsible reporting of security issues.
  4. Provide a dedicated security contact email (e.g., security@chaty.app) for incident reporting and communication.
  5. Regularly review and update third-party scripts and dependencies to mitigate potential vulnerabilities.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Chaty
Description
Chaty enables customer communications by putting all your available platforms in one place — improving customer experience and increasing chances of conversion or sales.
Key services
Chat buttons for multiple messaging platforms, Live chat integration, Contact form and lead syncing, Advanced targeting and customization
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, jQuery, AOS (Animate On Scroll), Slick Carousel, Google Tag Manager, GTranslate
Frameworks
WordPress
Platforms
WordPress, Shopify, Wix, BigCommerce, Ecwid, Thinkific, Duda, Square
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Security headers present
  • No exposed sensitive data detected
  • Use of secure scripts and libraries

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Poptin, Chaty pixel
Marketing tools
Poptin
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. Strong presence of social proof and user testimonials.
  3. Good use of modern web technologies and CMS.
  4. Lacks explicit cookie consent mechanism despite GDPR references.
  5. No visible security or incident response policies published.
  6. Multiple language support via GTranslate plugin.
  7. Active marketing and tracking pixels present.
Technical notes

Notes

The website is built on WordPress CMS, leveraging modern JavaScript libraries such as jQuery, AOS for animations, and Slick Carousel for testimonials. It integrates Google Tag Manager and tracking pixels for analytics and marketing. The site supports multiple languages via the GTranslate plugin, enhancing global reach. Performance is moderate with good mobile optimization and accessibility features. The technical stack is modern and well-maintained, though reliance on multiple third-party scripts requires ongoing security vigilance. Hosting provider details are not explicit, but HTTPS and security headers indicate a secure hosting environment. Opportunities exist to improve privacy compliance and security transparency.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 71/100Medium30 findingsView report
  2. 71/100Medium30 findingsView report
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