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Security report for chatterresearch.com

Chatter by Stingray · Retail · Canada

Medium risk. 7 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

64/100

Risk levelMedium

0–100, higher is better. How it is calculated

Chatter by Stingray is a Canadian-based technology company specializing in AI-driven customer feedback solutions tailored for the retail sector. Their platform leverages conversational AI and natural language processing to gather real-time customer insights, enabling retailers to improve customer experience, increase sales, and enhance employee engagement. The company positions itself as a modern, innovative player in the customer experience management space, supported by a professional website and notable client logos such as Fanatics and Staples. Technically, the website is built on WordPress with a robust tech stack including Gravity Forms for data collection, Google Analytics and Hotjar for analytics and user behavior tracking, and a cookie consent mechanism ensuring GDPR compliance. The site demonstrates good mobile optimization, SEO practices, and accessibility features, although some security headers could be improved. From a security perspective, the site enforces HTTPS and uses reCAPTCHA v3 on forms, indicating a baseline security posture. However, the absence of explicit security policies, incident response contacts, and vulnerability disclosure mechanisms suggests room for maturity. The missing WHOIS data for the domain raises some concerns about transparency but does not detract significantly from the overall legitimacy given the professional presentation and business information. Overall, the website scores well on content quality, technical implementation, and privacy compliance, with moderate scores on security posture and business credibility. Strategic recommendations include enhancing security headers, publishing security policies, and verifying domain registration details to improve trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
70/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
42
Security headers
15
Email security
75
DNS health
80
Network security
100
GDPR outside view
70
Average
64

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Chatter by Stingray operates in the retail technology sector, offering SaaS solutions that integrate AI and NLP to transform customer feedback into actionable insights. Their business model focuses on subscription-based software services targeting retail chains and customer experience leaders. The presence of major clients and a focus on role-based dashboards and automated engagement modules indicate a competitive advantage in delivering tailored insights. The company’s partnership with Stingray suggests a solid backing and potential for growth. The website content and structure reflect a mature marketing approach aimed at decision-makers in retail and digital leadership roles.

Security posture

The website demonstrates a foundational security posture with HTTPS enforcement and use of Google reCAPTCHA v3 to protect forms from abuse. Cookie consent mechanisms align with GDPR requirements, enhancing privacy compliance. However, the lack of explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options represents a gap that could expose the site to certain web-based attacks. No evidence of incident response or vulnerability disclosure policies was found, which limits transparency and preparedness. The missing WHOIS data reduces domain trustworthiness and should be addressed. Overall, the security maturity is moderate but can be improved with targeted enhancements.

Recommendations

  1. Implement and enforce security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to mitigate common web vulnerabilities.
  2. Publish a clear security policy and incident response contact information to improve transparency and readiness.
  3. Establish a vulnerability disclosure program or security.txt file to encourage responsible reporting of security issues.
  4. Verify and update WHOIS domain registration information to enhance domain legitimacy and trust.
  5. Enhance accessibility features to meet compliance standards and improve user experience for all visitors.

Contact details published on the site

Addresses
Legal name
Chatter by Stingray
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Chatter by Stingray
Description
Chatter Research, a customer feedback tool, uses AI-driven, conversational surveys to provide a better feedback experience for your customers and higher quality data for your company. Our conversation engine interprets responses in real-time to deliver actionable insights when they matter.
Key services
Online reviews management, Digital experience analytics, Conversational AI surveys, Role-based dashboards, Automated customer engagement modules
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Gravity Forms, Google Analytics, MonsterInsights, jQuery, Hotjar, WPBakery Page Builder, Cookie Law Info plugin
Frameworks
WPBakery Page Builder
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • Use of reCAPTCHA v3 on forms
  • Cookie consent banner with customization
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics, MonsterInsights, Hotjar
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Hotjar
Marketing tools
MonsterInsights
Transparency
good

Site quality

Design
excellent
User experience
good
Content relevance
excellent
Navigation
good
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking mechanisms
  2. Uses modern web technologies and analytics tools
  3. Has a comprehensive privacy and cookie policy with consent mechanisms
  4. No explicit security policy or incident response info found
  5. WHOIS data is missing or unavailable, which is a concern for domain transparency
  6. Business appears to be a medium-sized Canadian retail technology SaaS provider
  7. Contact form collects name, email, and company name with reCAPTCHA v3 protection
Technical notes

Notes

The website is built on a WordPress CMS platform utilizing popular plugins such as Gravity Forms for form management and MonsterInsights for Google Analytics integration. The use of WPBakery Page Builder indicates a drag-and-drop design approach facilitating content management. Analytics tools include Google Analytics and Hotjar, providing comprehensive user behavior insights. The site loads asynchronously loaded scripts and uses modern fonts from Google Fonts, contributing to performance optimization. Mobile responsiveness is good, and SEO is supported by Rank Math plugin metadata. However, some security headers are missing, and performance could be further optimized by reviewing script loading and caching strategies.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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