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Security report for canyon.com

Canyon · Retail · Germany

Medium risk. 7 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

Canyon is a prominent international bicycle manufacturer and retailer specializing in direct-to-consumer online sales of bikes and accessories. The company targets cycling enthusiasts globally, offering a wide range of products including mountain, road, triathlon, and urban bikes. Their market position is strong within the premium cycling segment, supported by a well-structured multilingual e-commerce platform. Technically, the website is built on Salesforce Commerce Cloud, leveraging modern JavaScript libraries and analytics tools such as Google Analytics, Hotjar, and CQuotient, ensuring a fast, mobile-optimized, and accessible user experience. Security posture is robust with HTTPS enforcement and standard security headers, although explicit security policies and incident response contacts are not published. The absence of WHOIS data for the domain www.canyon.com is a notable anomaly that slightly reduces trust but does not undermine the evident legitimacy of the business. Overall, the website demonstrates a mature digital presence with good privacy compliance and professional branding.

Scanned

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching canyon.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
45
Email security
85
DNS health
85
Network security
100
GDPR outside view
35
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Canyon operates a direct-to-consumer e-commerce business model, selling bicycles and related accessories worldwide. The company supports a broad international audience with localized country and language versions of the website. Their competitive advantage lies in offering premium quality bikes at competitive prices by cutting out intermediaries. The use of advanced analytics and marketing tools indicates a data-driven approach to customer engagement and retention. The company maintains a strong social media presence across multiple platforms, enhancing brand visibility and community engagement. While WHOIS data is missing, the business appears well-established and large in scale, likely headquartered in Germany. No subsidiaries or parent companies are identified from the data provided.

Security posture

The website employs HTTPS with strong SSL/TLS configuration and implements key security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security, indicating adherence to security best practices. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the absence of a published security policy, incident response plan, or vulnerability disclosure program limits transparency and preparedness perception. The site uses multiple third-party scripts for analytics and marketing, which should be regularly audited to mitigate supply chain risks. Overall, the security posture is good but could be improved by publishing explicit security and incident response information.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and frameworks followed.
  2. Establish and publicize an incident response contact channel to improve transparency and trust.
  3. Implement and disclose a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  4. Provide contact details for a Data Protection Officer or privacy contact to enhance GDPR compliance visibility.
  5. Regularly review and update third-party scripts and dependencies to minimize security risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Canyon
Description
Discover the best bikes, at the best price direct to your door. Shop mountain, road, triathlon, gravity, urban, fitness, accessories and get expert support buying online.
Key services
Online bike sales, Accessories sales, Customer support
Content quality
good
Branding
consistent

Technology

Stack
JavaScript, Video.js, Cloudinary Video Player, Google Tag Manager, Google Analytics, Hotjar, Trustpilot Widget, CQuotient
Frameworks
Demandware (Salesforce Commerce Cloud)
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of CSP
  • No exposed sensitive data in HTML
  • Secure cookies likely (implied by platform)

Analytics and tracking

Services
Google Analytics, Hotjar, CQuotient
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads, DoubleClick
Tracking pixels
Hotjar, Trustpilot, Facebook Pixel (implied)
Marketing tools
CQuotient
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website supports multiple countries and languages with localized URLs
  2. Uses modern e-commerce platform Salesforce Commerce Cloud
  3. Strong use of analytics and marketing tools
  4. No visible security or privacy policy weaknesses
  5. WHOIS data missing or inaccessible, unusual for domain
Technical notes

Notes

The website is built on Salesforce Commerce Cloud, a robust e-commerce platform, and uses modern JavaScript libraries including Video.js and Cloudinary Video Player for media content. It integrates multiple analytics and marketing tools such as Google Analytics, Hotjar, Trustpilot, and CQuotient, enabling detailed user behavior tracking and personalized marketing. The site is well-optimized for performance and mobile devices, with preloading and prefetching strategies evident in the HTML. Accessibility features and SEO best practices are implemented, including proper meta tags and structured data in JSON-LD format. Hosting appears to be managed by Salesforce Commerce Cloud, ensuring enterprise-grade infrastructure. The main technical risk is reliance on multiple third-party scripts which require ongoing security management.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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