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Security report for biztweet.ie

TIC · Transportation · Ireland

Partial score · DNS & email only

73/100

0–100, higher is better. How it is calculated

AirChat is a technology company specializing in AI-driven passenger communication solutions for airports worldwide. Their platform leverages advanced technologies such as Natural Language Processing, Machine Learning, Large Language Models, and Generative AI to provide personalized, real-time flight notifications and chatbot services across multiple messaging channels. With deployments in over 60 airports globally, AirChat targets airport operators seeking to enhance passenger experience and operational efficiency through automated, data-driven communication. The company is headquartered in Ireland with additional presence in Australia. Technically, the website is built on WordPress with modern plugins and integrates Google Analytics, Google Tag Manager, and reCAPTCHA for analytics and security. The site is mobile-optimized and provides a user-friendly interface with clear navigation and rich content. Security posture is strong with HTTPS and spam protection, though some improvements in security headers and privacy compliance are recommended. Overall, AirChat presents a credible and professional digital presence aligned with its business objectives.

Scanned

3 of 7 checks could not complete. The site may be unreachable or blocking automated scans, so the results below cover only what could be checked. Try a rescan later.

NIS2 and GDPR posture

NIS2 outside view
Not assessed
GDPR outside view
Not assessed

Both readouts depend on the site's pages, which could not be loaded in this scan.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Critical

      No email authentication configured

      Domain is vulnerable to email spoofing

      What to do: Implement SPF, DKIM, and DMARC immediately

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Email security
60
DNS health
60
Network security
100
Average
73

Not counted

  • Security headers: did not complete in this scan.
  • GDPR outside view: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

AirChat occupies a niche in the transportation technology sector, focusing on airport passenger communication. Its competitive advantage lies in combining AI technologies with data-driven passenger profiling to deliver highly personalized messaging. The business model is B2B SaaS, targeting airports of various sizes, from small regional to large international hubs. Revenue streams likely include software licensing, platform access fees, and possibly customization services. The company maintains a strong partnership ecosystem, evidenced by its client base of 60+ airports and integration with major messaging platforms like WhatsApp, Facebook Messenger, and Viber. Growth indicators include recent blog activity and expansion into new communication channels such as Instagram, Alexa, and Google Assistant. Strategic observations suggest a focus on enhancing passenger engagement, retail promotion, and crisis communication, positioning AirChat as a comprehensive airport communication solution provider.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, use of Google reCAPTCHA v3 to protect forms, and no visible exposure of sensitive data. However, the absence of key security headers such as Content-Security-Policy and X-Frame-Options represents an area for improvement. There is no published security policy or incident response contact, which could hinder transparency and trust in case of security incidents. Privacy compliance is partial; while a privacy policy is linked (hosted on the parent company site), there is no cookie consent mechanism despite the use of tracking and analytics scripts. No vulnerabilities or outdated libraries were detected in the HTML content. Overall, the security posture is good but could be enhanced by implementing additional headers, explicit policies, and cookie consent.

Recommendations

  1. Implement comprehensive security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to mitigate common web attacks.
  2. Publish a dedicated security policy page and provide clear incident response contact channels to improve transparency and trust.
  3. Add a cookie consent banner/mechanism to comply with GDPR and other privacy regulations given the use of tracking technologies.
  4. Regularly audit third-party scripts and plugins for vulnerabilities and update them promptly.
  5. Enhance accessibility features and conduct periodic security assessments to maintain a strong security culture.

Contact details published on the site

Addresses
Legal name
TIC
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
TIC
Description
AirChat is a social decisioning software that allows airports to send real-time, automated messages to their passengers using popular social and messaging platforms. It offers multi-lingual, omnichannel chatbot and flight notification services, leveraging AI, NLP, ML, LLM, and Generative AI to provide personalized passenger communication and retail offers.
Key services
Automated passenger communication chatbot, Real-time flight notifications, Multi-channel messaging, Passenger profiling and personalization, Retail and concession promotion, Crisis and disaster communication
Content quality
good
Branding
consistent

Technology

Stack
WordPress, WPBakery Page Builder, jQuery, Google Analytics, Google Tag Manager, Google reCAPTCHA, Google Maps API, Burst Statistics plugin
Frameworks
WordPress
Platforms
Web, WhatsApp, Facebook Messenger, Viber, Twitter, WebChat, Instagram (coming soon), Alexa (coming soon), Google Assistant (coming soon), Threads (coming soon)
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Google reCAPTCHA v3 implemented
  • No exposed sensitive data in HTML
  • Secure contact forms with reCAPTCHA

Analytics and tracking

Services
Google Analytics, Google Tag Manager, Burst Statistics
Tracking level
moderate
Privacy practices
basic

Advertising

Marketing tools
Burst Statistics
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website uses HTTPS with valid SSL
  2. No cookie consent banner found despite tracking scripts
  3. Contact form uses reCAPTCHA v3 for spam protection
  4. Multiple social media channels linked with official company profiles
  5. Content is rich and targeted to airport operators
  6. No explicit terms of service or security policy pages found
  7. Website built on WordPress with common plugins
  8. Real-time flight notification and chatbot service is the core offering
  9. Multiple QR codes provided for easy access to chat platforms
  10. No obvious security vulnerabilities or exposed sensitive data detected
Technical notes

Notes

The website is built on WordPress using WPBakery Page Builder, integrating multiple third-party scripts including Google Analytics, Google Tag Manager, Google Maps API, and Burst Statistics for analytics and user interaction tracking. The site uses modern JavaScript libraries such as jQuery and includes asynchronous loading of scripts to optimize performance. The presence of reCAPTCHA v3 indicates attention to spam and bot mitigation. The site is mobile responsive with good navigation clarity and content structure. Performance is moderate, with potential for improvement by optimizing image sizes and reducing third-party script load. Hosting provider details are not explicit, but the domain uses HTTPS with a valid SSL certificate. Technical risks include reliance on multiple external services and lack of some security headers. Opportunities exist to modernize the tech stack further and improve privacy compliance mechanisms.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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