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Security report for bigcontacts.com

ProProfs BIGContacts · Technology · N/a

Medium risk. 7 critical or high findings in Security headers, GDPR outside view and 2 other checks.

Security score

63/100

Risk levelMedium

0–100, higher is better. How it is calculated

ProProfs BIGContacts is a SaaS provider specializing in CRM and contact management software tailored for small businesses and startups. Positioned as a leading solution in its niche, it offers a range of services including email marketing, sales pipeline management, and marketing automation. The website reflects a professional and consistent brand image with strong trust signals such as customer ratings and partner endorsements. Technically, the site employs modern analytics and marketing technologies, ensuring good performance and mobile optimization. Security posture is solid with HTTPS and no visible vulnerabilities, though explicit security policies and incident response information are absent. WHOIS data is unavailable, which slightly impacts trust but does not detract significantly given the overall professional presence. Strategic recommendations include enhancing security headers, publishing security policies, and adding vulnerability disclosure mechanisms.

Scanned

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching bigcontacts.com

This scan found 25 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
15
Email security
55
DNS health
65
Network security
100
GDPR outside view
65
Average
63

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company operates in the technology sector, focusing on CRM solutions for small and medium businesses. Its business model is subscription-based with free and paid tiers, targeting startups and established small businesses. The parent company, ProProfs, supports a suite of related products, creating a partner ecosystem that enhances market reach. The website's content and design quality indicate a mature digital presence with effective marketing and customer engagement strategies. The absence of WHOIS data is a minor concern but is offset by strong external validation and consistent branding.

Security posture

The website demonstrates a good security baseline with enforced HTTPS and no exposed sensitive information. However, the lack of explicit security policies, incident response contacts, and vulnerability disclosure reduces transparency and preparedness perception. Security headers like Content-Security-Policy and X-Frame-Options are not explicitly detected, suggesting room for improvement. No signs of malware or phishing were found. Overall, the security posture is adequate for the business type but could be enhanced to meet higher compliance standards.

Recommendations

  1. Implement and enforce comprehensive security headers including CSP, X-Frame-Options, and X-Content-Type-Options.
  2. Publish a clear security policy and incident response plan accessible from the website.
  3. Establish a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  4. Enhance privacy compliance transparency by detailing data retention and processing practices.
  5. Regularly audit third-party scripts and tracking tools to minimize privacy risks and improve performance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ProProfs BIGContacts
Description
ProProfs BIGContacts simplifies contact management to improve your customer relationships. Explore the benefits of this delightful prospect management software for SMBs here.
Key services
Contact Management, CRM, Email Marketing, Marketing Automation, Task Management, Sales Pipeline, Calendar and Reporting
Content quality
excellent
Branding
consistent

Technology

Stack
Google Tag Manager, Microsoft Clarity, AdRoll, Facebook Pixel, Google Analytics, jQuery (implied), YouTube embedded videos
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • No visible vulnerable libraries

Analytics and tracking

Services
Google Analytics, Microsoft Clarity, Facebook Pixel
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
AdRoll
Tracking pixels
Facebook Pixel, Microsoft Clarity
Marketing tools
Qualaroo
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. No WHOIS data available, possibly due to domain status or privacy
  3. Strong branding and consistent messaging around CRM for small business
  4. Multiple external trusted domains linked as partners
  5. Use of modern analytics and marketing tools
  6. No explicit security or incident response policies found
  7. No visible vulnerabilities or security issues in HTML content
Technical notes

Notes

The website uses a modern technology stack including Google Tag Manager, Microsoft Clarity, AdRoll, and Facebook Pixel for analytics and marketing. It embeds YouTube videos and uses web fonts for consistent typography. The site is mobile responsive with good SEO metadata and structured data (JSON-LD) for enhanced search engine understanding. Performance is moderate with asynchronous loading of scripts. No CMS is explicitly detected, suggesting a custom or proprietary platform. Accessibility is basic but could be improved with more ARIA roles and keyboard navigation enhancements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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