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Security report for airchat.ai

TIC · Transportation · Ireland

Partial score · DNS & email only

73/100

0–100, higher is better. How it is calculated

AirChat is a technology company specializing in AI-driven passenger communication solutions for airports worldwide. Their platform automates real-time flight notifications and chatbot interactions across multiple social and messaging channels, enhancing passenger experience and operational efficiency. The company serves a broad range of airports, from small to very large, and leverages advanced technologies including NLP, AI, ML, LLM, and Generative AI to deliver personalized and contextual messaging. Technically, the website is built on WordPress with modern plugins and integrations such as Google Analytics, Google Maps API, and reCAPTCHA, indicating a mature digital infrastructure. Security posture is solid with HTTPS and form protections, though explicit security headers and incident response policies are absent. Privacy compliance is partial, with a privacy policy present but lacking cookie consent mechanisms. Overall, the website and business demonstrate moderate to high professionalism and trustworthiness, with room for improvement in privacy and security transparency.

Scanned

3 of 7 checks could not complete. The site may be unreachable or blocking automated scans, so the results below cover only what could be checked. Try a rescan later.

NIS2 and GDPR posture

NIS2 outside view
Not assessed
GDPR outside view
Not assessed

Both readouts depend on the site's pages, which could not be loaded in this scan.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Critical

      No email authentication configured

      Domain is vulnerable to email spoofing

      What to do: Implement SPF, DKIM, and DMARC immediately

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching airchat.ai

This scan found 16 issues across 4 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Email security
60
DNS health
60
Network security
100
Average
73

Not counted

  • Security headers: did not complete in this scan.
  • GDPR outside view: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

AirChat positions itself as a niche B2B SaaS provider in the transportation technology sector, focusing on airports. Its competitive advantage lies in combining AI technologies with data-driven passenger profiling to deliver highly personalized communication. The business model revolves around providing software solutions to airports, enhancing passenger engagement and operational messaging. The company has established a global footprint with over 60 airports as clients, indicating strong market penetration. Partnerships with TIC and integration with major social platforms expand its ecosystem. Revenue streams likely include software licensing, customization, and support services. Growth indicators include continuous platform expansion to new messaging channels and increasing airport adoption. Strategic observations suggest a focus on innovation and customer-centric solutions to maintain competitive edge.

Security posture

The website demonstrates a moderate security maturity level with HTTPS enforced and use of Google reCAPTCHA to protect forms. No sensitive data is exposed in the HTML content. However, the absence of explicit security headers such as Content-Security-Policy, Strict-Transport-Security, and X-Frame-Options reduces defense-in-depth. There is no visible security or incident response policy, which may impact compliance and readiness. The site uses third-party analytics and tracking scripts, which require monitoring for vulnerabilities. Overall, the security posture is adequate for the business type but could be enhanced by implementing recommended headers, publishing security policies, and adding cookie consent for GDPR compliance.

Recommendations

  1. Implement and explicitly configure security headers (CSP, HSTS, X-Frame-Options, X-Content-Type-Options) to improve protection against common web attacks.
  2. Add a cookie consent banner/mechanism to comply with GDPR and enhance user privacy transparency.
  3. Publish a formal security policy and incident response contact information to improve trust and compliance.
  4. Regularly audit and update third-party scripts and plugins to mitigate vulnerabilities.
  5. Enhance accessibility features and conduct periodic security assessments to maintain a strong security culture.

Contact details published on the site

Addresses
Legal name
TIC
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
TIC
Description
AirChat is a social decisioning software that allows airports to send real-time, automated messages to their passengers using popular social and messaging platforms. It provides automatic responses, real-time flight notifications, and personalized passenger communication using AI, NLP, ML, LLM, and Generative AI technologies.
Key services
Automated passenger communication, Real-time flight notifications, Multi-lingual omnichannel messaging, Passenger profiling and personalization, Crisis and disaster communication, Retail and concession promotion
Content quality
good
Branding
consistent

Technology

Stack
WordPress, WPBakery Page Builder, jQuery, Google Maps API, Google Analytics, Google Tag Manager, reCAPTCHA, Burst Statistics plugin
Frameworks
WordPress
Platforms
Web, WhatsApp, Facebook Messenger, Viber, Twitter, WebChat, Instagram (coming soon), Bluesky (coming soon), Alexa (coming soon), Threads (coming soon)
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • Use of Google reCAPTCHA for forms
  • No exposed sensitive data in HTML
  • Secure form submission via Contact Form 7 plugin

Analytics and tracking

Services
Google Analytics, Google Tag Manager, Burst Statistics
Tracking level
moderate
Privacy practices
basic

Advertising

Marketing tools
Burst Statistics
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
moderate

Key observations

  1. Website uses HTTPS and modern web technologies.
  2. Content is rich and relevant to airport passenger communication solutions.
  3. Contact information is clearly provided with phone and physical address.
  4. Privacy policy is present but cookie consent is missing.
  5. No explicit security or incident response policies found.
  6. Multiple social media and messaging platform integrations.
  7. No signs of WAF or blocking mechanisms.
  8. Use of Google reCAPTCHA enhances form security.
Technical notes

Notes

The website is built on WordPress using WPBakery Page Builder, leveraging a modern tech stack including jQuery, Google Maps API, Google Analytics, and Google Tag Manager. The site loads asynchronously many scripts to optimize performance, though some third-party scripts may impact load times. Mobile optimization is good with responsive design and viewport settings. Accessibility is basic but could be improved. SEO is supported with meta tags and structured data. The site uses AJAX for dynamic content updates and integrates multiple social messaging platforms for omnichannel communication. Hosting provider details are not explicit but likely a managed WordPress host. Technical risks include reliance on multiple third-party scripts and lack of explicit security headers.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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